LL Flooring

"This is my second time purchasing vinyl flooring from here. The first time it was about 4 years ago. I purchased some vinyl flooring for my kitchen. 4 years later still holding up and looking good. So I decided to purchase from this place again for my man cave in the basement. This time they had some really great deals. The floor came out perfect. The associates were very accommodating. They took their and time showed me the options I wanted for what my budget called for. Actually LL floors were cheaper than all the other retailers. And it was of better quality. Installation of the product was easy. No chipping or broken pieces at minimum waste. Love the color. They have all the transition pieces that I needed. If you're shopping for flooring this would be the place that I would go first. I usually shop around but every time I shop around, I look at price, quality, ease of installation, customer service, etc. at the end of the day I end up here at LL Floors where quality meets price."

"Home Depot discontinued my stair noses and on Christmas weekend these guys came threw with a similar product that closely matched the product i need to finish my project! Ty so much made my Christmas!"

"Love this Company! Excellent communication during the entire process from start-to-finish! 2nd time working with Carson (at the North Olmsted store) who is knowledgeable and pleasant ..and patient! He helped me pick out product; did the quote, the purchase, follow-up ph call for the measurement appt - he was excellent to work with . Loved LL flooring’s cust svc and communication (by email) thru entire process. Excellent install by Buckeye Flooring; Rich the owner was the one who came out to measure (he knew EXACTLY what to tell me to order for product (transitions, door trim, stairnose etc) and I had ordered the right amt of product based on his measurement (3/4 of a box left)! Thank you to Mike and his crew for doing such a great job with the install! Mike knew what he was doing and detail-oriented; he made sure It was done properly -it’s perfect, thx! Highly recommend getting the extra padding to lay down first (and it’s no extra cost to install) It makes a big difference in comfort under-foot, it’s quieter, gives more insulation and acts as a moisture-barrier, as well. I chose San Fernando Hickory and I like the feel, the neutral color, the matte finish (or low-sheen), it’s easy to clean and I am very happy with it!"

"The customer service in the store was positive and we felt good about the product and price, but we had numerous issues with the installation. There was significant lack of communication between the store and the installers leading to delays, and significant unexpected work on my end. Like previous reviews have said, I would highly recommend going with someone else for the install."

"LL in store customer service was "okay" once you found someone to help you. We had a large job and one installation person showed up initially. By lunch there were 3 more people but they left by 3pm. These 6 hour days went on for 4 days w/o the owner ever calling or stopping by the job site to see how it was going. At end of day 2 i called the installer b/c i wanted the job done by the promised 5 days. It was, but not without damage to my faux finished wall and my oak (finished) woodwork. The quarter round was jagged in 2 corners and there were spaces in between many areas of the wood. The whole installation process was LESS THAN PROFESSIONAL. We paid MORE for the install than the product. The product is better. Get your own reliable installer with references. You'll sleep better and be happier with the results."