The Tile Shop

"If you’re looking for assistance, this is NOT the store for you. Went in today, 2/9/24 around 1pm looking for backsplash tile. I was the only customer in the store yet not one person offered to help me. I walked past at least 4 workers sitting at the tables in the back, chatting amongst themselves or on their cell phones. I walked the store from front to back without acknowledgment. I found tile I really liked but will take my business elsewhere. What a shame!"

"Just had my first, but certainly not my last, experience at the Tile Shop. The place is enormous with a lot of samples and ideas. After looking around a bit, we went to the Design Center and Sarah S. helped us. She was incredibly knowledgeable about all the products, was very kind and honest about what each could and couldn’t do, and helped us design our new bathroom. She has an excellent eye for design and suggested things that I wouldn’t have picked out for myself with all of the samples on the floor, but her choices complemented my unique style, and we can’t wait to go back and get more ideas for our kitchen, hall, and other bathrooms. Sarah S is top-notch and we really enjoyed her eye for detail, her superior knowledge, and flexibility dealing with people who had the faintest glimmer of the desired outcome without any tangible design schemes. Really cannot recommend her or the shop enough!"

"Good selection and helpful staff... I was able to find exactly what I was looking for after striking out at the large home stores... good communication regarding the status of my order..."

"I purchased tile for my bathroom remodel. Using a contractor that recommended me to this store. The contractor told me how much tile to order. It took the contractor 6 weeks to complete the project. I went to return a unopened box of tile and they would not take it back they said I have 60 days to return it from the date we ordered the tile. Obviously this was not enough time. I like to support small business but do yourself a favor and purchase your tile elsewhere. They were not to friendly when I tried to return the tile. I will never go back to this store. You may have made a big sale with me but it’s my last and hopefully others will read this and buy elsewhere"

"Knowledgeable, Attentive, sticks w your budget & makes excellent alternative options to sweeten your look. I'm definitely buying here!"