Rusiniak's Service Inc

"I was unfortunately in a reasonably bad car accident this morning, my vehicle was in no condition to drive. A young man named Kyle from Rusiniak’s showed up very quickly once the state trooper requested a tow. Kyle was fast to get not just mine but the other car involved loaded up safely and securely. He was even willing to transport my poor Toyota to my preferred shop instead of dealing with storage fees at the lot they would typically store vehicles at after an accident. Kyle’s energy was calming and he clearly loves what he does, even going so far as to tell me he would continue doing this work if he were to win the lottery. If I could give more than five stars I sure would! Kyle Sullivan, if you see this, thank you from the bottom of my heart."

"Im not one to write bad reviews, and i waited a week before posting this to give myself some perspective, and to cool down. I had a very frustrating experience here. Last year, I came here for an oil change, everything seemed to go smoothly, they have higher prices, but its by my old work. Anyways, fast forward to last week, we went somewhere else to get the oil changed this time, and the mechanic came out and stated that he could not change our oil as they couldnt get the skid plate off, they said it was "very warped, it looked like the last person forced the plate back on after they changed the oil. They just did what they had to do to get the job done". I did not pay that mechanic anything, i dont know why they would lie to me. Now, i was on my way out of the state for an 8 hour drive, it was extremely frustrating to not be able to get my oil changed. I called Rusiniaks to see what could be done, they said to bring my car in on tusday, okay will do. On Tuesday, we got a call, and now the issue was that the plate was corroded and we have to pay to get it replaced. Obviously, i didnt look so i have no idea if thats the truth or not. All i know, is the place i went to before didnt have a reason to lie to me, and these guys do, if they messed it up. I'm not going to go back, i would suggest finding someplace else. Especially if youre a woman, just gives bad vibes."

"If you have an accident on the thruway and the police ask who you want to tow your vehicle, DO NOT choose this company. They lie up front and then cheat you on the back when it's time to pay their storage bill. I worked for an insurance company for 17 years. When my son was in an accident on the thruway, I specifically told him to ask the tow truck driver how long they would hold it storage free before incurring daily fees. The driver said they would hold it for about a week before we had to pay. Due to insurance company delays in reporting and adjusting the claim, the car sat for several weeks. I was told that I would be responsible for the first 14 days. Well, I just spoke with them and guess what? They are charging from the night of the tow for the full 14 days---$685.00. When I told them their driver said they would hold with no charge for a week, they refused to honor that statement and are charging the full amount. So, they lied to get it in the yard to pay daily storage fees in addition to $110/tow; $11/fuel surcharge; $56/(7 mile tow); and a $55/admin. fee. I can't imagine what it would be like to use any of their other services. All I can say is get an accurate written estimate and hold them to it. If they promise you anything, don't believe them. Their word means nothing. Otherwise, it's going to be a cash grab. They will tell you one thing to get into your wallet pocket and then do something else when it's time to settle up. Verify----don't trust!!!"

"While traveling thru Buffalo we broke down. CAA/AAA connected us with this tow and shop and the experience was fantastic. They had us in, diagnosed and on our way in no time. While waiting we met three regular customers who spoke very highly of this shop. I think they deserve the five stars and then some. Most Thankful for their care that day. Third generation of caring people servicing their communities and it shows. Love this shop. I am from Canada but if needed, I would not hesitate to revisit. Oh....made me a fresh pot of coffee and it was great shop coffee....Oxo"