Redi Imports Downtown

"VERY OVER-PRICED, QUESTIONABLE WORK, owner quoted me $400-$500 for a 40k mi tuneup , then he went on vacation, garage had my car for 4 days longer than orignally said (they were so busy?!), somehow the new guy I was dealing with said I needed new brakes all around. Huh? That's not what the owner said and my brakes feel just fine. Ok, he says, just the front brakes need to be replaced. I asked if they can grind them down instead of completely replacing them. He told me no one does that any more. Another mechanic I spoke to latersaid that's not true, brakes are still ground down, but it's time consuming and dirty work so some mechanics don't like to do it. With all the things they found that needed fixed, they charged me $1100 (ex: oil change was billed at $170 - I pay $70 at Valvoline). Two days later, I was driving down to PGH for a family vacation, warning lights came on. Took me over an hour to find a garage at the nearest exit, mechanic said the garage that did the work hadn't secured the tires correctly after rotating- he tightened them for no charge. I felt ripped-off and hustled at Redi Imports, and not very safe in my car for a while afterwards. TERRIBLE EXPERIENCE AT REDI-IMPORTS, VERY STRESSFUL AND WAY OVER-PRICED."

"The worst customer service I have ever experienced. I wish I could post a pic the way they left my vehicle. They were upset because I did not want them to fix my alternator because they were overcharging me. So therefore, they said they wanted my vehicle off their lot if not picked up by the same day they were going to charge me $45 to store my vehicle, After they had my vehicle for two weeks, without even looking at it. Also, the full time that they had the vehicle they told me one price for a diagnostic then after I told them I don’t want them to fix my alternator. They went up on the diagnostic fee by $25. These are crooked people stay far away from this shop, or you will regret it. I wouldn't trust them with a broom less long my vehicle. Now I’m scared to take it somewhere else because I feel like they did something to my vehicle."

"Greg and John are very helpful when needing a car diagnosed and fixed. My Camaro was having tons of power steering problems. They tore everything apart and fixed it better than it ever was. These guys don’t give up on there customers. They will ensure that you’re happy and getting the services necessary to make your needs met. Thank you guys for the work done to my Camaro, I would recommend anyone to have these guys fix your car."

"When i purchased my first car, I decided to come to this shop because one of my friends were hired as a detailer here, and he spoke positive things about the mechanics that worked here. My friend no longer works there, he left to work at a shop that specializes in custom detail work. However, I still come here. I've been having service done on my sentra for roughly 5 years now. I never had a problem with staff or the owner, Ryan, while having my car serviced there. Not once have I ever felt like i was being deceived or lied in regards to the condition of my vehicle. And yes, they have earned my trust. Quotes for repairs are fair, and the quality of work done is excellent. Now that i have another car, I have no problem reaching out to them if I have any questions or concerns. Also, I've read some of the lower star reviews, and to be honest the scenarios painted feel very out of character for the staff. And honestly, I'm pretty sure only one side of the story is being told. The one in favor of the reviewer."