Firestone Complete Auto Care

630 East Ridge Road, Rochester, NY 14621

● Closed

4.4 223

Location & Phone number

Hours open

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About Us

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Location & Phone number

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630 East Ridge Road, Rochester, NY 14621, United States

585-286-1405

local.firestonecompleteautocare.com

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About the Business

Firestone Complete Auto Care is a trusted car repair and maintenance store located at 630 East Ridge Road in Rochester, New York. Our experienced technicians are dedicated to keeping your vehicle running smoothly and safely. From routine oil changes to complex engine repairs, we offer a wide range of services to meet all of your automotive needs. Visit us today and experience the quality service and expertise that Firestone is known for.

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Hours open

Monday:

7:00 AM - 7:00 PM

Tuesday:

7:00 AM - 7:00 PM

Wednesday:

7:00 AM - 7:00 PM

Thursday:

7:00 AM - 7:00 PM

Friday:

7:00 AM - 7:00 PM

Saturday:

7:00 AM - 6:00 PM

Sunday:

9:00 AM - 5:00 PM

Reviews

George Irwin:

"We have 5 vehicles & fleet service for my personal and business needs, we "Used" too bring here for over 20 years!!! until Larry left. Since Larry has been gone we are just another customer and the service and attention to our needs has sucked! I don't feel confident with the new management, non the less the work."

1 year ago

Joanne C:

"Staff is pleasant, professional and they know what they're doing here. They explain everything so easy to understand if there is an issue. Kathy at the desk is personable and helpful and great at customer service. Nelson and Austin overseeing the crew are also professional and make you aware of what may be needed down the road and also explain what is needed now. The mechanics who have worked on my car for several years, especially Larry, Patrick and John are great too and know my car."

1 year ago

Manny Smalls:

"All was fine except for the lack of consideration for one's time. Spoke with a store rep on Tuesday Oct 5 (over the phone), as my tires arrived 1 day early and asked if I can bring my car earlier or keep the Thurs appointment. The rep said with my appointment the tire install should take about an hour instead of 3 hours without an appointment - as a result I kept & showed up for the appointment. I arrived over 5 minutes before my 2pm appointment and received the car a few minutes after 5pm. This was after me asking for an updated around 4:25pm as my car was still outside in the parking lot. What's the point of an appointment if the business can't be organized enough to meet the expectations it sets?"

1 year ago

Stephen Sedita:

"Not sure why they allow you to schedule an appointment if they are incapable of honoring it. time management should be business 101. It was over an hour and half after my scheduled time that my car was finally taken in for the inspection. In the meantime another customer was basically stranded because they hadn't gotten to his vehicle yet and I overhead the manager throwing his employees under the bus and not offering any solution whatsoever for the guy who thought he was picking up his car only to find it hadn't been touched yet. Thankfully for him the employee who was thrown under the bus by the manager was able to work something out and the employee was so much better at his customer service skills than the manager. So between what was one of worst and most unimpressive managers I've ever seen and horrible time management I will never go back."

1 year ago

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Firestone Complete Auto Care

Location & Phone number

About the Business

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Hours open

Reviews

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