Sunset Beach Hotel

"I had to cancel a reservation because of a medical emergency, I called them. I was told everything was taken care off, then I was charged $200 for no-show. It's been months and I have called multiple times, every time they say it will get reimbursed and then nothing happens. It is such a low level of service."

"Based on the name, you would expect the Sunset Beach Hotel to have stunning sunsets. And, you would be correct. The sun put on an impressive display for us during dinner. Based on the hype of the restaurant, you might also expect the food to rival the sunset in quality. You would be sadly mistaken. On the positive, we did enjoy the lamb. It had good flavor and texture. The waiter spent a while telling us that the chicken would be juicy. He explained many other chefs make dry chicken, but at Sunset they have a fancy special method to keep the chicken moist. Great sell by the waiter but sadly completely untethered from reality. The best attribute to describe the chicken would be “dry”. The Tuna Tartare was small and boring. Shelter Island restaurants are all expensive. But, be prepared. The chicken was $48. The lamb was $59."

"What am I missing?!? I never mind spending money on a quality meal, but what I was served and what I paid was crazy. Food was slightly better than average. The $48 Veal was over cooked, the $48 poussin (fancy name for Cornish hen which I knew) was super dry and really had no taste. The service was bizarre. You never saw your waiter, getting water was like getting hand sanitizer during the outbreak of COVID and none of the staff seemed to care. I’m a pretty stubby guy but I was an amateur compared to the staff. Obnoxious, and rude. Young hostess was just a miserable, nasty person. In short, I travel, I eat in great, good and the occasional bad spots, but what I was served and ate for the ridiculous price I was charged, just doesn’t make sense. Sorry to rain in anyone’s parade but skip this place. And I doubt this post will get any reply from management. They truly don’t care! Oh and the average price for a drink (liquor) of any kind is $25. I kid you not!"

"Despite not making reservations in July, I was seated very quickly. Next time ill make sure to make reservations so I can sit on the rooftop. The sunset was amazing that day and the view from the restaurant was perfect. Everything was so fresh, I can't stop thinking about the branzino it was so fresh and delicious. The portions are small for the hefty price they charge especially for the pasta I ordered, nonetheless, everything was really good."