Banfield Pet Hospital

"The staff is great they really love the pets you can tell also the doctors are awesome !!! I never really leave reviews but I just had to this time !!"

"First of all the Veterinarians and staff at the Cortlandt location are just exceptional people. They are all competent and caring and I have no hesitation leaving my dog in their care. Lucy has been a patient at this location for over ten years. That said, the staff seem to be undermined by systems and staffing levels that are just inadequate. I rarely call this location without being put on hold, most recently for ten minutes after which I hung up and had to call back. Twice recently a staff member assured me they would bring my treatment specific question to the doctor and get back to me and each time I had to call the office just before closing time the following day because I had yet to get a call back. Additionally, it's also rare when any conversation with front desk personnel isn't interrupted by a call that, guess what, has to be put on hold. Again, the people are terrific. Corporate needs to support them properly."

"This was a seriously agregious visit. My puppy is 4 months old his name is Redbone. I have taken him here once before, and once to Tractor supply for his shots. I took him here today to get some shots, and the woman at the front desk, who I believe is the only staff that is familiar with my pet remarked on his behaviorial progress. We've actually been taking him to puppy training at this PetSmart for the last 2 weeks as well. He is an Australian cattle dog, and has a tendency to bark for attention or protection but I have never heard him bark aggressively out of fear like he did this time. When it was his time for his appointment they claimed that there was no space for me to come to the room with him, so I entrusted my puppy in their care. A few minutes later I heard a loud yelp followed by aggressive barking but I have no idea what actually happened. The staff member came to the lobby to ask me back to the room that clearly had space for me from the very beginning requesting that I muzzle my dog and remarking that he needs socializing. For reference we have been for multiple walks daily, have been taking him to training classes at this same PetSmart, and have been doing TONS of socializing because I am disabled and have nothing but time on my hands. Dr Blackley is an unprofessional veterinarian at a cheap backroom Banfield and I won't ever be going to Banfield, this PetSmart, or taking him to any more classes at this classless establishment for traumatizing a puppy, unnecessarily. Next time, Dr Blackley, don't isolate puppies from their owners, abuse them, and claim innocence at cost of owner sanity. 0/10. Too bad you have to leave at least one star on Google reviews."

"I been seeing Sidney for my lion head rabbit for over a year now. She is truly the Best out there. She has always been so kind and nice and very informational . The whole staff is exceptional each and every time I go there. A million stars to you guys . Thank you for the excellent customer service and care provided constantly."

"We have used Banfield for over a decade for our pups and would go nowhere else. All of the vets (Drs. Blackler, Murphy, Freeman, & Givan) are spectacular, caring, and knowledgeable. The techs, assistants, and front desk staff are just as amazing. We’ll never stop recommending the Cortlandt hospital and we will always be grateful for your kindness at such a difficult time ❤️"