Geek Squad

"*** Huntington NY Best Buy - To: the Corporate Office and Managers…. I must send a review: Your Geek squad worker named Ca’marai is one of the kindest, sweetest, hardest determined worker I have ever met….she went WAY out of her way - beyond measures to personally fix my computer .. (Call it what you want… but this young lady was sent to me … at a moment ..that means more to me than you know) _* it has been a horrible year for my family ..for my son has been diagnosed with pancreatic cancer.. and to add to the list of troubles.. we needed documents on my computer that were very very important —- and Ca’Marai went way beyond the kindness in her heart to fix and get my laptop to work so that I could get what I needed …. Please commend this sweet girl.. for she has a special soul… a big heart…and a magic touch…!!! I hope she knows this about herself…. FOR..it needs to be recognized when KINDNESS beyond measure …and when someone goes out of their way for a stranger .. it must be acknowledged !! #THANKYOU CA’MARAI .. This young lady is going places. .. …. I hope she will remember. What her kindness meant !!! #kindnessmatters #othersmatter"

"they screwed up my service. i had a laptop & a desktop and called them to switch out the internal hdd on the laptop for an ssd. they said okay. when i went to pick it up, they replaced my perfectly fine m.2 in my desktop with a new m.2 and made me buy another ssd for the laptop which now has to be there even longer. could barely get through to them on the phone without going to the national hotline 5 different times to find the extension."

"DO NOT SHOP AT THIS STORE!!! I purchased a very expensive Garmin watch and the protection plan with it and had an issue with the watch about a year and a half later. Spoke to Corporate about the watch because this garbage store isn't take calls, and was told yes my watch is covered go into the store and they will replace it. I get to the store and they give me the run around and say there's nothing they can do. DO NOT SHOP HERE staff are unpleasant, unprofessional and bothered and unwilling to help! I'm going to continue to leave poor reviews on every platform until this store is out of business!"

"I am terrible with computers so when I had to buy a new one I needed help with finding one and then having someone set it up just the way the old one was...I hit upon a man named "DJ"...He was the nicest, kindest most knowledgeable guy that I have ever met...He had the patience of a saint because dealing with me can be trying as I am not at all computer savvy. He set up my new computer even better than it was before and made it so easy for me to navigate to what I needed...Thank You "DJ"..You are one of a kind....Truly....I have raved about you quite a bit..I hope the Geek Squad appreciates you...Thank You for making what I thought would be a terrible time, a great experience..."

"Had the geek squad install a 12k unit;TV, speakers, surround sound, and stereo system, 2 days ago. The wiring apparatus fell off the wall pulling all the cables with it. Thank god one of the cables stayed on and prevented the box from crashing on the new sound box and table.Try to call Best Buy in Huntington where I picked up and no one picked up. Only when I finally decided to call sales and ask for pricing did some one answer the phone. How do you put a unit on the wall and not secure it? They send inexperience personal who have to call on the phone to ask other people questions how to operate the system. If I can I would send the system back and ask for a refund."