Monro Auto Service and Tire Centers

"I was charged $350 for TWO rear brake rotors. This is a $35-$45 part. Monro also charged me $218 for "brake fluid exchange." If I didn't normally charge my brakes myself I wouldn't have known better. When I complained to the store manager, he said, “I’m sorry, yea, that’s our package. It’s not right but it’s our package.” So my experience is simple: Monro Ripped Me Off."

"Jose, Francesca, and Sheldon went above and beyond. My car was very badly damaged in a minor accident. The repair was very expensive. All 3 were very kind in handling the bad news and understanding/flexible about my need to leave the car with them until payday. And, despite how complicated I understood it was to get all the necessary parts, Sheldon acquired everything needed amazingly quickly and Jose immediately committed himself to my repair. It was completed in lightening speed. I have never had that experience. I anticipated (based on past experiences) being without a car for weeks. In the end, they saved me a lot of money in rental car costs. I can’t believe what an amazing job they did while being just great people to work with. I really appreciate them."

"Went in for an inspection and was treated AMAZINGLY. Francesca and Sheldon worked their butts off to make sure it was done in a timely manner. While waiting I had a lovely conversation with Francesca, and Sheldon took time to explain what was going on with my car and answered every question I had. Absolutely would highly recommend coming here for any of your auto needs!"

"If you asked me two years ago (or even a year ago), the Penfield location would be the only 5-Star Monro in the area. We’ve recently had terrible experiences that brought them down to 1. I needed a belt replaced in my car ($150 at the dealer) that they wanted $500+ for with “other parts.” I took my car there for an inspection mid-December; dropping it off at 10am and we had to call an hour before close to see if it was done. We got a response along the lines of “oh, we’re getting to it now but we close in an hour so if you want it tonight you better get here.” Apparently inspections take five hours if you just drop it off. Today (end of December) my wife heads to drop her car off for an inspection after calling and making an appointment last week. She’s told nobody that does inspections is working today. The employee insists she must have made it on the online reservations that don’t work. (She doesn’t know she called, it would seem in his eyes.) In short, the place has gone downhill since Matt and Tim left. Don’t expect to get anything done quickly and definitely don’t use the online system - that hasn’t worked ever."

"Sheldon saved Thanksgiving for my family and I! Just a few days before our 900+ mile drive to visit family for the holiday we had a flat tire. Sheldon and his team were able to replace our tires the very next business day. Then just a couple of hours before our trip our car would not start. I brought the car to Valvoline who replaced our battery but didn’t fix the problem. I then got the car to Monro shortly before they closed and shared my dire situation with Sheldon. Despite being busy and having a long day Sheldon helped fix my car! We were able to start our drive that evening. He is a very capable and kind employee and should be recognized for his effort!"