Holiday Inn Express & Suites Syracuse North - Airport Area, an IHG Hotel

"Robert at the front desk, was so helpful in helping me switch rooms for a longer stay. Breakfast every morning was incredible! Room was clean, and housekeeping made sure I had fresh linens, coffee, and no garbage left behind. I will make sure this is my hotel when I travel to visit my family living here now."

"Stayed in room 404. The carpets do need a deep clean and a good vacuum behind the nightstands and sitting furniture as well. The bed is decent considering others have used it. I would recommend allowing the windows to open just a smidge to get fresh air into the rooms. Might want to dust the pictures that are hanging up on the wall as well as the mirror by the door. The sitting furniture needs a deep clean also. Shampoo and vacuum. During the non peak seasons, i would recommend closing off some rooms and doing deep cleans. (Shampoo and vacuum, etc.) The tub in my bathroom was slow to drain. Remove all tubs actually and just have showers in them. Tubs are gross. Staff is incredibly nice."

"We had a terrible experience staying here. Our room was on the second floor facing towards the interstate so the room was incredibly loud the entire stay. In addition to that, the elevator was right next to our room so we could hear other guests going up and down the stairs all night. Our room was sharing a wall with the maintenance room so the floor and wall in one side of the room was noticeably shaking from the vibrations the whole time. There is no ventilation in the room besides the AC unit and the windows do not open. The room was incredibly stuffy and smelled of lingering cleaning products, dampness and mold. If one of us took a shower, the steam from the shower would linger in the room making it even worse. The whole interior of the hotel needs serious updating. The carpet in our room was outright filthy and we would not walk on it without socks. The beds were okay. We stayed for 4 nights but did not sleep through any of them due to these inconveniences. We could not stand it anymore on our last night and checked out at 3am to go home. The parking situation is a nightmare. The only positive about our stay was one of the ladies working the front desk. I don’t know her name but she was very genuine and nice. The rest of the staff could not have cared less. On our fourth day we got our receipt with checkout that same day even though we had booked until Saturday. We had to fix the issue with the front desk at 6am on a Friday. We opted not to try the breakfast given the state of the room. Not coming back if we can help it."

"Mixed feelings on this hotel. Sadly it was the best experience we've had in awhile in the area but there were still several things inconvenient with the hotel that together might prevent us from coming back +Welcoming and efficient front staff +Warm pool, even if we couldn't enjoy it long due to a mother throwing diving toys at our heads and covering her face after each time at her bad aim like a mime +Location close to several restaurants and diners +Good quality soaps and lotions from Dove +Clean bathroom +Spacious room +Decent breakfast choices +Firm and soft pillow per person, labeled -No outlets on one side of the bed, and the alarm clock outlet on the other side didn't work, even trying to flip switches on and off. The only way to charge your phone is to unplug the light, which we discovered too late at checkout -Inefficient blackout curtains behind the sheers that don't block light at all -Thin walls where you can hear the single elevator all night and children screaming So clean and nice hotel, but you can't charge your phones or sleep in due to noise and light"