Budget Truck Rental

"This location is terrible. I booked a van for 7:30am on Tuesday morning. Not only was the employee late but she mentioned that the van I booked had a roof leak and we would have to go to a different location. My issue is they obviously knew that the van was non-drivable the day before. Someone could of called me to notify me so I didn't have to waste my time driving over there."

"STAY AWAY FROM.THIS COMPANY!!!! If I could rate them less than 1 star I would! I had reserved a truck a week in advance and when I got to the Lodi, NJ shop the female representative informed me that my confirmed reservation was now unconfirmed, and there was no truck there for me. Then she handed me a piece of paper with a number on the back and told me to call the number to speak to an inventory/ scheduling manager to find a truck! I said why am I calling when this is your mistake? She informed me that she could not help me and that I should call the number and if I decide to cancel the reservation I should request that they not charge me a cancelation fee! Needless to say, the experience only went downhill from there with the rep on the phone telling me that I would have to find my own way to whatever location any avaable truck might be and that the manager would/ might call me between 15 mins and 2 hours!!! The only issue with that was that I had already contracted several people to help me pack the truck and they were already in their way to my house. This is the worst customer service experience I have ever had. No remorse, no genuine apology, just disrespect and lack of regard for people time, effort, and resources. I will NEVER use Budget car or truck rentals again!!!"

"I made a reservation the day prior to picking up a moving truck and received a confirmation that a truck would be ready. I paid for a ride service to the location only to find out that there is no truck available at that location or any other in the area. The employee said I had to contact customer service and they couldn't help me further. It's clear that Budget overbooks their inventory and does not care for their customers. Do not trust this company."

"Really miserable starting with Ms. Bad Attitude at the front desk in the morning. Arrived at 745 am for my 8 am truck rental. I had to wait for her to wipe down her work area before she would attend to me. Then she sarcastically stated that I had arrived at 745 am for an 8 am pick-up. The truck was NOT there but I could drive to another location 6 miles away to pick it up. I was glad to leave there and still get a truck since I had reserved the truck 6 weeks earlier and was moving that day. Went to the Lyndhurst location and the woman was pleasant enough. But the truck was absolutely filthy. Not dirty from the previous renter but dirty from not being cleaned in at least a year. Caked on crud. Dust and it had not been vacuumed in ages. Never again! It got worse! After not having a truck for me and sending me 6 miles away to another location, they had the audacity to charge me a No Show fee! No one answers the telephone. Had to dispute the charge with my credit card company."

"Awful experience at this place. I made a reservation online for a 16' about 2 weeks before my out of state moving date. The day before I get a phone call that I might have to pick up at difference location but he will call me as soon as he finds out, supposedly he was going to be checking cameras from home and let me know. Well, its 9 am, 1 hour after my scheduled pickup time and of course he didn't call. I kept calling the office and nobody answered. Finally a very rude lady picked up later, I explained my situation and she is like oh yeah you have to pick up in Hackensack. No apologies no nothing! I had even received an email confirming this was my pick up location. This office obviously doesn't care for wasting customer's time. I ended up picking up in Hackensack, could not get a truck that size anywhere else for that day. At least the person at the Hackensack location was really nice and professional. So don't waste your time at this rt. 46 E office!"