Pep Boys

"This is the second time I’ve booked an oil change here, first time I was told the website doesn’t always work for booking and I ended up staying almost three hours until service was complete. Today I tried again and even called this morning to confirm my booking. When I arrived I was asked “what are you doing here” by a mechanic in the shop before I entered the building. I explained I had an oil change appointment and he said it would be hours before I could be serviced because they had more important service to complete. When I entered no one checked me in at the front desk so I took my keys (which no one had bothered to even collect) and left for valvoline!! Not sure why they’d confirm the appointment this morning if they weren’t going to have time! I normally have good experiences at pep boys but this location sucks DO NOT BOOK AN OIL CHANGE HERE"

"While the front office staff were excellent, the service / mechanic was "trying to help me out" and "take care of me" by bringing me to my vehicle and saying "Just look at that, man....". Look at what? "Oh man, your brakes, your struts too..." and little else. My brakes and struts what?!? Very little explanation of "problems" found, assumed I just say yes to a bunch of work I wasn't asking for and didn't need. They installed (2) new tires - all good with those. In leaving, my car had a serious wobble it didn't have when I arrived. I was so put-off by the mechanic, I immediately drove to an excellent mechanic shop, someone I trusted, who straightened my rim. I won't be going back and I hope others don't have this experience. No doubt they do good work, but don't act incredulous when someone declines you trying to convince them they need something. Take a "no thanks" as just that."

"I made an appointment at noon for an oil change and tire rotation. Staff told me if would take an hour. Another customer walked in for battery replacement without an appointment. His service was done before mine. I had to wait 1 hour and an half. I would not recommend this place."

"UPDATE: They did take my car back and kept it overnight and drained the oil and refilled it. I drove 4 hours over the weekend and everything worked fine. Wesley, I guess he is the manager up front, was very nice, understanding and professional! He refunded my original payment, and covered my Lyft to and from home and the shop. He explained it was a mistake by someone new. SO, even though initially it was a one star experience, in the end they made things right. Thank you! INITIAL REVIEW: even if I could give negative reviews I would!!!! All I wanted was an oil change!!!! Reception guy was fine, but some moron overfilled my oil, almost double past the full line. So I write this as I sit waiting for AAA to come tow me back. I literally just had this done and only made it maybe 3 miles and smoke and backfiring - the telltale symptom of overfill and sure enough….I’ll add a pic. Btw first time to a Pep Boys ever."

"I came last minute this past Friday because I got a flat tire on my way home from work (got punctured really badly; definitely couldn't be plugged). I called and Jhad was quite hospitable on the phone. He assured me that they had a tire available in the size I needed. After getting my spare put on, I drove to their location and they helped me out right away. Jhad was very friendly and provided me with great customer service from start to finish. Gian was the mechanic who worked on my car. Despite it being almost time for him to go home, he still made time to answer my questions and give me advice on the rest of my tires. I loved their service so much that I scheduled to have my other three tires there replaced this week."