Guadalupe Medical Center

"Horrible service. My mom went in to pick up some results and the receptionist had no sympathy, just told her the results right then and there at the front desk. No privacy whatsoever. She inflicted fear of what could be going on and even told her there's no cure. She is not a Doctor and her results called for further testing as it's unspecified, she should not be giving her personal opinion and worrying patients."

"why make appointments if they attend to you whenever they feel like it. receptionists are very rude and will hang up on you when you ask genuine questions through the phone as well. why take on the job as receptionist if you can’t even do your job correctly.. the customer service truly is dreadful. i only added a 2nd star because dr. okamoto does a good job attending his clients. unfortunately it isn’t worth wasting your whole day waiting."

"This is the 3rd time I have to wait over 21/2 hours. Then another 45 minutes in the room.. Look like they take care staff's friends first. Doctors and some staff are great, but I am not sure if the manager cares about the business. Our time is valuable as well."

"I usually have an excellent time with Dr Okamoto, even putting up with the usual 2 hour wait time to get called into the office despite having an appointment. But today it was different, how the office has patients waiting during a pandemic was RIDICULOUS‼️ First I came to my appointment 30 mins early, they made me wait in my car for over an hour. It was very uncomfortable as the sun was burning me up. When it got to 40mins after my appointment time I went inside to complain. The receptionist frantically told me I “was next.” I proceeded to wait another 40mins. During that time a woman began to complain to staff she wanted to see a manager, that her elderly mother had been waiting 3 hours and still hadn’t seen the doctor despite only wanting a prescription refill. I began to worry this was the norm. They never even gave her a manager, making her wait a long time so she left threatening to complain to the BBB. So after the usual 2 hour wait time I did not want to see how much longer this would take and took off myself. We should not have to wait that ridiculous long when we have an appointment during a pandemic PERIOD!"

"This place is an unorganized dump. I went in as a new patient. The doctor came in Asked me what was going on. In the middle of me telling him what’s going on, he checked my hurt and lungs and said that my lungs and heart was fine then left while I was talking to him. Then a nurse comes back with blood work request. I have never felt so unimportant as a patient. My dog gets better treatment at the vet."