Enterprise Rent-A-Car

"I rented a car from Enterprise Maplewood for six weeks in June/July with three different reservations. The online booking was easy, and I received a confirmation call a day prior. The staff were friendly and helpful, providing clear guidance and rides back to my location twice. One suggestion for improvement: I had to wait an hour for the first car. Despite this, the overall service was excellent. Highly recommended!"

""we minimize human contact throughout the rental process" is ABSOLUTELY CORRECT! I sat on hold for about 45 minutes with NOTHING, not a single word from the person who answered the phone, then my mom picks up her phone and calls? IMMEDIATE answer and assistance. If I could post the screen shot of my phone call I WOULD. 10/10 do not recommend taking your business here."

"June 12, 2024 Sean MAPLEWOOD, 7226 Manchester Road, Maplewood, MO 63143, USA Dear Sean, I am writing to express my dissatisfaction with the service I received from your Enterprise Rental location in Maplewood, Missouri. I had a reservation for a rental car today, June 12, 2024, which was unexpectedly canceled by you. I was informed that the reason for the cancellation was that the license plate on the vehicle had expired. I find this explanation unacceptable and unconvincing. It is difficult to believe that a reputable company like Enterprise would allow the license plates on their vehicles to expire. If this is indeed the case, it is a glaring oversight and demonstrates a lack of responsibility and attention to detail by the Maplewood location. This cancellation has caused me significant inconvenience. I had planned my day around having a rental car available and this sudden change has disrupted my schedule and caused undue stress. Given the circumstances, I believe it is only fair that I am compensated for the inconvenience and trouble this has caused me. I hope that you will take this matter seriously and ensure that such issues do not occur in the future. I look forward to your prompt response and a satisfactory resolution to this matter. Sincerely, Chrystal Price A Loyal Customer"

"I've never had problems with enterprise until today and i rent with them all the time. They walked the car with me upon rental and instructed me to ignore small dents. Upon returning the vehicle they are filing an insurance claim on me for dents I was instructed to ignore. The branch manager Victoria McGuire. To top it off when I spoke to her on the phone I had to explain to her three separate times that I was dropping off the car, she kept switching the conversation that I was picking one up."

"The customer service worker we dealt with was accusatory and rude. We've had a terrible time with them regarding a blemish on the car that was not our fault. Rather than talk with us regarding the issue, they escalated the incident to their claims department. Rather than refer me to someone who could handle our situation, she continued to argue with me defensively. Stating that she was right and throwing her job status around. She claimed to have trained the man who rented us the car in another town, stating that he could not have possibly made a mistake in his job because she trained him. She has not worked in that office or town in over a year now. Having worked in customer service management myself, I was trained that this is not how you treat customers. It's really unfortunate, as this is the only car rental place in our town. But I'd prefer to drive to another town to avoid renting from them."