River City Appliance

"The guys that delivered my fridge were super nice and gentle with my appliance making sure not to cause any damage to it or my home. Thanks for everything."

"My neighbor across the street has been using these guys for awhile. I noticed that she was switching her appliances out often. She seemed to have issues with them shortly after getting them, even the ones she has now have issues. I found myself in a bind, so I thought I would try them out regardless. Big mistake. My brother bought a washer/dryer set from them like 7 months ago. The timer on the dryer NEVER worked, but since it did get hot, I kept it. Well about a week ago (i'm assuming) the heating element went out. I called to tell them that, got no response when I told them. I thought maybe they repaired them as well. Anyway, against my advice, my brother went there last friday to get another one. They showed up at my house today with another NON working dryer, and it wasn't even the one he picked out. I started that dryer the minute they left, because I had already begun washing. AN HOUR LATER that dryer was still cold, clothes were still wet. When the guy came back out, he looked me in my face and said "it's getting warm"... REALLY? I felt all around the in/outside of that dryer... COLD. Then he tried to say I had too many clothes in it...really? One load? Even IF that were true, that has nothing to do with the fact it wasn't heating up. My brother and I went back up to the store to pick out something else, we were immediately met with an aggressive salesman, who told us the dryer we got WAS the one he picked out. I said so my brother is lying? He then walked away, so another man came from behind the counter, began asking me stupid questions... and saying it takes time for the dryer to heat up.. really? It takes a dryer (now) 90 mins to warm up? Then he said well it takes 45 mins for a load to dry. I then said..yeah, its been going for over an hour sir, clothes are still WET! I told him that 3 times, when he didn't have an answer for that, then he tried to blame it on my washer. (that I also got from them) tried saying the washer wasn't' getting all the water out... OMG it was one thing after another, or he simply deflected. Then he started saying he didn't want to argue, and refunded our money. I was fine with that. I have NEVER dealt with a company that behaved this way. We can take our money anywhere. You sell me a defective product, then proceed to bring me another defective product.... Then have the audacity to try to gaslight me into thinking its something I'm doing!? Nice try. Their customer service needs serious work. There was NO apology, no..let me make this right..nothing! Just insulting my intelligence and basically saying "here's your money" now go away, when it didn't work! My neighbor said she was done with them too. I don't know who all these people are giving them such great reviews (probably family and friends) , but I assure you, it's not the norm. For what they are charging for their used junk, just wait. Save a little more, and buy yourself something new! STAY CLEAR!!!"

"Owner was very polite and easy to deal with and had a good variety of reasonable items to choose from"

"Make sure they clean the washer before they sell it to you. Called and got avoided, sent text of pictures and video of sentiment falling out of drain. No response, we fixed it ourselves. Thing was filled with mold, we cleaned and replaced gasket on the outside. Wouldn't return a phone call. Good products just make sure you look it over before you take it home."

"Got a great refrigerator at a great price here. It’s worth taking a few minutes to stop in and see what they have in store."