Walgreens

"The pharmacy here needs to get their stuff together. From the signage above the registers that mean nothing, to the rudeness and complete incompetency of the pharmacy techs, this location needs new management. The first time I had an issue, I had medications that I paid using their express pay. I even stood under the sign that said “Express Pay,” which I was greeted with a, “The signs mean nothing. The manager really needs to remove them.” I informed them by telling them and showing them on my phone that it was an Express Pay order to the pharmacy tech to roll her eyes and then say, “You need to inform us when it is express pay. Now I have to start over,” in which I replied, “I did tell you and even show you,” just for her to clap back with, “you are rude.” This time I went to pick up my medication that was ready for a few days just to wait in the drive thru for 20 minutes BEFORE getting to the window just to be told they couldn’t find it and I would need to come back in 15-20 minutes. I said the app showed it ready for pick up, just for the same pharmacy tech from the previous encounter to inform me I was being rude and I had to wait for the manager. Then a white-coat lab tech came to speak to me, being rude asking if the medication was that important, why did I wait a few days to pick it up and be called belligerent and for him to rudely explain that it wasn’t ready and it was a central fill and they couldn’t find it. Then another manager came to say I would not be able to pick up the medication at all until I spoke to the pharmacy manager on Monday (two days away) because they were refusing to help me since I was being rude. They are the ones that misplaced the medication and when you ask questions, they label you the rude and belligerent one. This Walgreens is a joke. DO NOT GO THROUGH THIS LOCATION!!!"

"The men’s restroom had an out of order sign on the door. When a store floorwalker employee was asked about it she didn’t know it was out of order. This was at approximately 2pm on a Sunday, you would think an employee would be aware of such a situation by that time of day. Why not ???When I asked to use the women’s restroom I was bluntly told that I could not. There were also key pad coded locks on both public restrooms, so the public could not access them without asking an employee. I then left that Walgreens telling the employee in question that I would not see them again ! I then went to another Walgreens in St Joe used their public restroom with no key pad locks and spent, over$30.00 on a pair of reading glasses. I feel that the store at Belt hwy & Frederick, had limited knowledge of the store’s inadequate public facilities and should not require their personnel assistance to access public restrooms.please retrain or replace such uncaring employees !"

"The lady that manages this Store is not nice and needs to stay in the back at all times, The black lady that checked me out is the reason why you or I would go back there. How do these mean ones become managers is what I can't figure out!"

"What is wrong with this store? So I go into the store last night and what do I see the cashier is looking like she is near death could hardly talk obviously quite sick but there she is just ringing up customers are they that short staffed here that the sick have to work?! I mean I'm not trying to get sick when I go into walgreens! #DoBetter"

"The pharmacy techs went out of their way to ensure my Rx transfer went through both insurance and my discount card. It went from $752 to $5. While waiting a stranger approached asking for money which I ignored. When I checked out he approached again then stood back. I asked if he really needed money for a script and the tech said she was unsure but asked if I wanted someone to walk me to my car. The folks were super nice and made sure I got to my car not just the parking lot. Later I received a call from that tech checking on me to make I got home ok. Amazing!!! Thank you Maddie, that’s above and beyond your role!! I’m telling everyone how great the employees are!"