Pet Supplies Plus Grand Rapids

"I love the staff at this location. They're all very fun and friendly. Fast service"

"Great store. Clean and well-stocked. The staff could not be nicer. We used the dog wash. It was a snowy day and I didn't feel like wrestling a 100# Bloodhound into a tub. Really clean, lots of shampoo choices. Easy wash station. Dog was secure. Sprayer was good and so was the blow dryer. Lots of towels. Bring your own brush. I would suggest boots."

"Last night My girlfriend and I went into the store with two of our friends. It was our first time being in a Pet Supplies Plus, we were all pretty excited to see what the store had to offer. My girlfriend was looking at the dog treats bakery and was showing how excited she was when the cashier gave her a rude look. My girlfriend then said to her "I'm sorry its my first time in here if you couldn't tell" with a smile on her face and a friendly tone. Trying to light the cashiers tone. The cashier then responded with "oh I can tell.. lots to see" in a rude, snotty tone and with a dirty look on her face. After that we just kept looking around and trying to move past it. We get people have bad days but it was obvious we were not from around there and we weren't dressed for going out since we had just got out of work. Then when we were looking at the cats toys the manager (I'm assuming he was the manager) had asked us if we needed help looking for something. My girlfriend smiled and told him we didn't need help and we were just looking around. We were the only customers in the store. There were two customers leaving shortly after we came in. Nobody else was in there. The manager then came up to us in the back of the store, only addressing my girlfriend and her friend, telling us a customer told him we were vaping in the store. Remind you there were no other customers in the store besides us. One of our friends had her vape on a lanyard around her neck but never once hit it. Sometimes she puts it in her hand moving it here and there like a fidget but she would of never hit it in the store. Respecting the store policies and the fact there was animals in there. we are all huge animal lovers to begin with. So because she had her vape on the lanyard around her neck we were then targeted and accused of vaping. After that incident had happened we were then having multiple employees hovering around and continuously walking past us asking us multiple times if we were looking for something. It was as if we were criminals. It felt like harassment. At this point our excitement was gone and we were ready to leave. We still had not finished looking around at everything there was to see. Once we went to check out with the couple items we had. the cashier asked us for our number for an account and I told her I didn't want to give it to her unless I needed it to check out because I didn't want to make an account there. We paid, she carried the same rude and snotty attitude the entire time we checked out and anytime we had spoken to her. Once our friend went up to pay for the item she had saw was on sale, the cashier snapped at her stating the toy was not on sale unless you had an account or were a member. We were not aware of it as it was our first time in the store period but she did not have to be rude about any of it. We will definitely not be returning to this store. This had completely ruined our night and first time experience. I would not trust them enough for me to bring my pet there. They couldn't even treat us with respect the short amount of time we were there."

"I love how friendly the staff is. They always ask if you need help, if you need your things carried out to your car and I got my baby boy Rand from them. He's a wonderful cat."

"I've been coming to this store for years now. How much more can I say than my loyalty reveals? I am very happy with the store and its crew."