Gardner White Furniture & Mattress Store

"Wanted a new couch for over two years, but was dreading actually going into the store. Didn't want to puchase furniture online because it's important to feel how furniture feels. Finally made it in, but still had anxiety. How silly to have anxiety over buying new furniture! Anyways, it was a great to experience the store and explore all the great merchandise. My real choice was much different than my online pick. My salesman Gerald answered questions, and helped me all along. The girls at the desk were great also, and I felt were understanding of my modern anxiety. Was skeptical of same day delivery, but it was true for my purchase. Delivery crew was excellent also."

"Great customer service! I walked in and said I was just looking. They let me look without following me around. ( I’m turned off by aggressive salespeople ) They were close by when I had a question, and made sure to give me all sale prices and credits . Very pleased!"

"Patrick and Josh were friendly and not too pushy. Very nice store and layout. Will return."

"My whole experience was terrible. When I first entered the store, some guy approached me like a used car salesman. He wouldn’t leave me alone, until he found out, I wanted one of the less expensive mattresses ,so he pawned me off to someone else. The second salesman was polite. He was trying to steer me into going into a higher price point, which I understand. That’s his job, He said my selection was “for a guest room”. Unfortunately, my budget was what it was, but it made me feel rushed, wanting me to open a charge, wanted me to buy a warranty . I just wanted out of there. Fast-forward to my delivery….. they told me I was going to be the first stop. I ended up being the last stop, so I have three guys coming in my house at 9 at night. They were pleasant, but they didn’t wipe their feet. It has been snowing outside and they’re tracking stuff in my house because they didn’t use the sidewalk, went through the grass. I go to lay on my bed and my bed is so short my sheets are too big for the mattress. I originally was going to get a regular foundation, but the salesman said 99% people get low profile. I completely do not like my purchase but because I didn’t buy an extended warranty, I’m stuck. I have had my bed for less than 12 hours and they said there’s nothing they can do. $700 spent and I don’t like my bed. The whole experience was awful."

"12/1/23 I am a first time customer with a Gardner White, and I am not pleased with the service that I have received. Today I received my first delivery and my furniture is damaged. I was told that a furniture Tech cannot come out for another week to even take a look at the furniture. One of my items is on back order, and I was not given this information before my delivery was set up. Poor communication all together. The customer service went out the window once my name was signed on the dotted lines. This whole experience has been a nightmare."