Carrabba's Italian Grill

"Sadly, this experience was not good from the moment we stepped onto the snow covered, unshoveled sidewalks.  But onto the food and lack of service. Our beverages were never refilled.  See 1 of 2 empty glasses in photo.  Grated cheese was never brought to top our entrees that the waitress said she would bring.   Ordered their "new item",  Filet and Shrimp Pasta Toscana, with angel hair pasta instead of fettuccine. This entree included a cream sauce, spinach and mushrooms.  The shrimp was over grilled and hard, but the filet was done perfectly, medium rare.   However, the filet did require trimming of fat and gristle on two pieces.  But for $25.99 the mushrooms should have been fresh, not the rubbery, canned kind.  See photo. When we finally received the bill, we let the waitress know of the lack of  beverage refills and no grated parmesan cheese.   She apologized, took our bill and card, then, once again, she started waiting on other tables, leaving us to wait for the return of our charge card and receipt.  Once she finally returned, she brought a beverage "to go" cup.  Nice idea, however,  we really wanted something to drink with our meal. Bottom line, we understand servers can be overworked, but the combination of errors from our server, management, and kitchen, make us very leery to return to this particular Carrabba's anytime soon."

"We just dined again at their Novi location and Delta R. was our server last night! I highly recommend asking to have her as your server when dining there. She is kind, professional and very caring towards people with disabilities. A genuine and very humble lady. The company needs to recognize her for her work and please tip her well."

"Excellent service; but that’s it. Staff was friendly and knowledgeable about menu items, keen without having to ask the kitchen about allergens. Dining room was clean and pleasant. Bathrooms were clean and well staffed. Limited menu items if you’re vegetarian - especially if you don’t want parmesan. The waiter was able to create a custom pasta dish for me, which was wonderful of him, but canned mushrooms and uncooked broccoli ruined it. My dinner companions liked their meals, but all commented that side dish items were cold."

"The only reason for a 4 star and not 5. It took a while for our server to come to the table. Once she did, It was excellent. Lots of new holiday things on the menu."

"This was our first time here and it was pretty good food. The waitress was super nice and very attentive. The meals we had were Shrimp linguini, Johnny trio and salads, with calamari appetizer. The shrimp and linguine were cooked well and the spicy sauce was really good. The chicken in the trio was a bit dry but good, the steak was cooked exactly right but not really flavorful. The ravioli was spot on and really good. The calamari was breaded lightly and the marinara sauce was tasty. Both the Caesar and House salads were fresh and crisp."