Runyon's Furniture & Flooring

"From Steve on the showroom floor to Joe the installer. Best experience getting carpet that I have ever experienced! 5 stars all the way and we'll be back for the bedrooms! Cathy Maxwell Newport MI"

"We recently used Runyon's for boat flooring, they did a fantastic job. Steve made the experience very smooth."

"Great furniture and wonderful sales people! Everyone is so nice and extremely helpful! They do not follow you around asking questions like at some furniture stores. I will definitely check there first every time I am in need of new furniture, lamps, etc."

"We have been purchasing furniture and flooring from here for about 15 years. They have a great selection and knowledgeable staff! Fair prices, quick delivery and installation. Highly recommend!!"

"BUYER BEWARE RUNYON’S FLOORING AND FURNITURE in MONROE, MI. I am proud to say that I grew up in Monroe County. I always urge people to work with small businesses especially when they are local. I have contemplated posting this for a long time, but if sharing helps prevent even 1 person from going through what I did then this post is worth it. It was a truly traumatizing and emotionally draining experience that we went through with Runyon’s. This is what you should keep in mind if you choose to do business with them. 1. They were not approved vendors/installers of the product that they had on display. (Runyon’s purchased it from another store when we specifically asked if they were approved). 2. They did not follow the manufacture’s specifications or complete proper job site preparation. (Resulting in damaged flooring.) 3. They ignored our calls to them for help. (We had an inspection done to figure out the cause of damage). 4. They refused to honor their warranty. (Even after an NWFA inspection indicated they were at fault). 5. We tried to file an insurance claim on their business insurance. They did not carry the correct coverage for “their work.” (I hope they corrected this). 6. The engineer report from the insurance company also indicated they were at fault. The claim was denied for lack of coverage. 7. Estimates to tear it out and fix the damage was twice as much as we initially paid. 8. They ignored us again, so we filed a credit card dispute to get our money back. 9. They called us names, screamed at us, told us to “shut up.” 10. They called our work and personal phones numerous times. (Once the credit card took the money back from them for failure to resolve the damages). 11. Their threat/solution for us was to “come to rip the floor out and put it into their rental homes” but not to repair it or replace it. (Expecting to still be paid for this work). 12. You may have to take them to court. (Runyon’s may threaten that this is your only option). 13. They will leave you with floors that look like the photos attached…. This is what we went through with them, in our new home, when I was pregnant. They didn’t care about us until the money was taken back from them for failure to correct the issue. Once they did not have the money for their work, they took a very aggressive approach. I have photos, reports, and recordings to prove all the above statements, but I do not feel it is necessary to post currently. Some people may have had a good experience with them. Certain members of their staff are helpful/nice. The OWNERS were the people taking this approach. Overall, thinking about how they treated us and potentially other people in the future makes me sick. *Owner never paid the money owed from small claims court. (The response below indicates that they have... but this has not been done and it has been a month.)"