Lowe's Home Improvement

"Never met an employee here that wasn't kind , friendly and helpful ❤️ the Monroe store has been the best one I have visited and curb side is very helpful especially when my Ra is causing so much pain."

"Ordered a brand new stackable washer/dryer. They were delivered as scheduled but unable to hook up because the sales guy didn’t sell me a stacking kit, so they sat in my garage d/t the distribution center continuously scheduling at times I never requested. After the 4th and last time of having my schedule times/dates messed up, I requested them to be here after 4pm (I DO work) but… alas.. they decided to schedule for 8:30am because…why not, right? I worked from home that day, thankfully, and had them hook up my washer and dryer since they had sat in my garage for over a week at this point. Well.. the delivery guys, very nice and all, ended up dinging my dryer, left somewhat of a mess, and weren’t able to put my closet door back on. (I was told by the original guy that delivered my washer/dryer they WOULD be able to or I never would have asked!) Called the so-called ‘corporate office’ and was met with a very rude associate. Attempting to get ANY higher up was next to impossible. My experiences in dealing with the distribution center were inexcusable and highly unprofessional in my opinion and I will NEVER deal with Lowe’s again! All of this strife, not to mention my loss of wages, because the salesman forgot to sell me a $40 part!!"

"6/2021 my husband and I purchased a washer, dryer, and fridge from Lowe’s with a 3 year protection plan. Our dryer recently went out last week. We do not have the original receipt, but lowes customer service was kind enough to find a digital copy and email it to us. I call they say they can’t find the account, even after sending me this receipt. So they make me email with the digital copy, and explain the situation. Their response is “we need the reference number”. I don’t have a reference number from the original copy. Lowes literally sent the digital copy. Why wouldn’t that copy have the reference number?! I have tried for 3 days now to get in touch with someone regarding our warranty. This whole process is very frustrating. Why bother with warranties, and spending the extra money when no one is willing to help? Not to mention I am 38 weeks pregnant, and in need of a working dryer. We will not be purchasing major appliances from Lowe’s again, as it seems I will not be getting any assistance with this warranty."

"Was in shopping for something else but saw these guys just hanging out."

"The pickup is very fast and easy. Tap the screen and enter Item# or phone #. It’s on the outer wall. Between the doors."