Firestone Complete Auto Care

"I just left this establishment very unhappy and disappointed. I got an alignment done here, only to find out afterwards that I needed a left control arm , which the alignment should not have not got done without the control arm being fixed . Then I was told I needed a warranty not knowing all the info included. Coming to find out my warranty only lasts a year which is the one I was given , and there is a lifetime one as well , which I didn't not know . I would have got the lifetime especially since I have to pay double for a service that is still ot done on my car . I talked dto the Manger he was very dismissive and talked d to me like I was dumb and very dismissive he did not help and didn't want to . He has no interest on even trying to find out what the problem was . I asked for corporates number he told me to go outside . If your a woman do not go yo this place by yourself the will only take advantage of you"

"The person who greeted me and processed my service request, James, was probably the most professional, knowledgeable, courteous, and considerate person with whom I have had the pleasure of interacting at this store. My previous two visits ended up in disasters and the only reason that I came this time was because we had a dangerous flat tire that needed to be mitigated immediately. I am glad that I did come back. I am grateful for James and his professionalism."

"I just asked for an oil change and tire rotation and for them to look at the wheel and suspension. Over $100 for that. Then recommended me $1500 in replacements for a car that runs and drives just fine. I’m not an expert but I find that hard to believe."

"I brought my car here for a standard alignment after I installed a lift kit on my Toyota Prius. After I got my car back, I noticed immediately that my steering wheel was extremely crooked. I brought my car back and told the guy behind the counter what was up. He told me that they’d fix it, then he disappeared for a few minutes and after returning tried to sell me some camber bolts (my car only has adjustable toe and my camber was off). He said that after lifting a car it can throw off the alignment, which is true. And my right front camber was ever so slightly off (negatively). I told him that the lift I installed might have changed the camber in the positive direction (not negative) and that if they had just test driven the car, they would have seen how crooked the steering wheel was. He insisted that I needed to install the camber bolts to correct the issue. Even after I stated that I had been the one to install the lift, the associate said that I could buy the camber bolts and have “whoever really installed the lift kit to install the camber bolts”. At this point, I’m not sure if it’s because I’m young, female, and/or driving a Prius, it was clear that this associate assumed I knew nothing about my car. So, I took my records and car to another mechanic (friend of the family), who confirmed that my steering wheel was, in fact. crooked and I should go back and get it fixed. I returned the next day, spoke with the manager, and explained the same thing I said to the store associate before. The manager had slightly more tack when speaking down to me about how he doubted the steering wheel was actually crooked and I just needed to buy the camber bolts. The manager eventually relented and took my keys saying that they’d tried to get around to it this afternoon. Very clear he thought I was just making an issue out of nothing. I got a call later from the manager saying that the steering wheel had, in fact, been crooked and apologized. Great. I picked up my car and once again noticed the steering wheel was crooked. Only slightly this time. Livable. Not crooked enough for me to ever want to return to this mechanics shop. I recommend, if you’re trying to have a simple alignment done, that you choose a different mechanics shop. Edit: The Fulton Firestone fixed the issue with no fuss. Go there if you don't mind driving further."

"Did a great job on a headlight restoration for a 2012 Prius. However, gave me a list of potential repairs for $1000. Some of the items were not required according to the maintenance schedule. Beware and get a second opinion."