Allycat Towing

"Like all of the other reviewers, I agree that the old gentleman in the West Virginia hat who sits in the broken down trailer is terribly rude and has no compassion for others. He doesn’t even have the decency to stay home when sick as when we entered the tiny space they call an office, he was coughing up a lung in there. At least he had the decency to wear a mask, I’ll give him that much. But that’s not what I’m here to mainly complain about, because people are knuckleheads everywhere, especially in these types of skeevy businesses. Our car is clearly marked with a handicap placard. Our car was towed from our apartment handicapped parking spot, because we didn’t realize our pass had expired. So we had to deal with that upheaval this morning, instead of going to my doctors appointment which we had to cancel because we had no vehicle. The thing that I am complaining about, and will be calling the ADA about as well is that there is no handicapped access at this business. You have to ring the security bell, and keep pushing on the heavy metal gate for it to open for you to even enter the grounds! WHAT is that even all about?? There are potholes and ruts in the gravel where it’s easy to turn an ankle, and if you have a bone disease, you can easily break a bone on that type of terrain, and you have to walk or be able to walk at least 25 yards to get to that trailer where the old gentleman sits in that cigarette infused smelly tin can of an shipping container type office. There are three thin metal steps leading to the “office” door that feel like they’re about to give way when you step on them. This morning it was raining and they were extra slippery. Those steps are a lawsuit waiting to happen, not just that a disabled person who has trouble navigating, or walking up stairs, might fall, but anyone might fall on those rickety metal steps. That is the only access to get into this so-called office in this smoke filled nasty smelling trailer. I have breathing issues, and Crohn’s disease. It was difficult for me to stand in that tiny 2 x 2 office space to deal with this man. My daughter, who is in a boot because of ankle surgery, had to open that door and keep that trailer door open so that I didn’t vomit from the smokey smell. Because I have Crohn’s disease, my stomach is very sensitive to smell, foods, and other issues. My husband has severe rheumatoid arthritis, the bones in his feet and toes are fused, and he could’ve fallen going up those steps. There is no way for a person in a wheelchair to get into this tiny office, nor could they even fit should they be able to reach the door. So aside from having our handicapped vehicle towed, there is the issue that there is NO ADA access for anyone with mobility challenges at this business. They shouldn’t be licensed to operate in the county without providing access to all people. Furthermore, there are no handicap spots for a handicapped person to park close to their office in the trailer. I am asking our local and state officials to please look into this business for having no ADA compliant access. UPDATE: August 10, 2023 - I came back to read other's reviews since I reviewed this company in January when we had two vehicles, one being a handicapped vehicle, towed over a guest parking pass misunderstanding that originates from our leasing office when we moved in. I must say I'm not surprised with the recent reviews by Josianna, Ryan, and Santhosh. I'm pursuing these issues concerning his business and lack of handicapped inaccessibility with the state government offices and the ADA. It's taking some time but I will get resolve, he'll either have to comply or close up shop. Josianna, as a mother of two young adult daughters, I'm appalled to hear his comments to you, but again, not surprised. He called me an "unpleasant woman" too. Word for word. This misogynist doesn't like dealing with any woman who challenges him and his shady business practices. I'm respectfully asking our city of Frederick to revoke this man's business license and I'm asking proper agencies to do so."

"I have literally never left a review or rating on anyone so the fact that I am taking the time to do this one means something. Worst company ever - parked in a guest parking and had them hook my truck to stop them. Had to pay $75 for a drop fee. I gave them $80 cash and never received my $5 back. Kid driving pocketed the $80. Use anyone else besides them."

"The Frederick community deserves better. My experience with this company was a terrible one. Im in shock over their unprofessionalism. The manager is not a nice man. Rude, unhelpful, dismissive, dishonest, and made misogynistic remarks. I was left stranded because of misinformation from residents in a neighborhood, and had to pay a ridiculous $250 to retrieve my car in a damaged state only 5 miles away. On the phone I asked what do I do if I don't have money and he responded by saying I should harass people I know and called me an "unpleasant woman" for trying to reason with him. Feeling defeated, I said "So should I go sell my body to afford it then?". His reply was "Well...". I was sickened by that reply. I addressed the $300 damage they did to the exhaust on my car and the manager said "I'm just going to deny it so go to your insurance". No accountability or even vaguely polite customer service. Even with picture proof of the damage, they pretended to be blind. It's 2023 and they said that they're not capable of zooming in on the pics on their computer. That was one of at least at least five lies I can think of off the top of my head. Not to mention the intimidation. Also, they're located in a shack with trash under it, feral animals around, and no handicap accessibility. The poor reviews on here are deserved. Not sure how they're still in business."

"1st time dealing with this company. Everyone was nice, professional and helpful. From the tow truck driver to office personnel. Ignore the bad reviews; they are from a place of misplaced anger. If you don't want your car towed then don't park where you shouldn't. Doesn't matter if it's 5 mins or 30 mins, just don't do it. If you want to be mad at someone be mad at yourself, it's your own fault. Don't get mad at the tow company/ employees for doing their job."

"I would give 0 stars if I could. They have a policy to refuse service if you’re rude to the staff which I understand of course, some people are rude for no reason. But they can’t use that as an excuse for poor service. They have to understand if you make a mistake you have to be responsible for the consequences! Like opening 30+ minutes late or not keeping track of my plate??? A lady literally threatened to hang up on me just because I asked “how do you not know where my tag is?” My family was already handling a lot because my father was in an accident, hence why the car was at the lot. And then we hear they don’t know where our plate is? Of course we’re upset! And their job is to provide any information they have to help us locate it. I’m not unreasonable, I wasn’t asking them to magically make it appear! I just needed information. Of course after being absolutely unpleasant and rude to me and telling me she cant help me she calls me back with a total change in her voice to say our car has been taken elsewhere. You couldn’t have just put me on hold to check on that FIRST instead of shutting me down??? HORRIBLE communication, ZERO accountability. I hope no one has the misfortune to have to deal with them."