Crash Champions Collision Repair

"I can give a zero star if I could. Communication was very lacking, and the deadline was never met. One of the staff told me that they could start fixing my car as soon as 5 days after I dropped off my vehicle, and that was why I chose Crash Champ in the first place. However, they ended up using 1 month to actually even provide me a quote, and once I decided to take the car out, I have to pay for their delayed job of storing my vehicle there with $100/day (ended up $3000 for just PARKING THERE, and THEY are the people delaying it). Call to reason, two ladies started with really bad attitude and hung up on me. They even threatened to keep my car if I didn't pay the ridiculously high parking fee which I argued I should've only paid for the first 5 days. So, I was forced to fix my car there. THEN, they pushed the deadline OVER AND OVER. Eventually, it took them 3 months to fix my car. TERRIBLE EXPERIENCE. Don't know how they get 4.4/5 because my experience is the worst of the worst."

"Dropped the car off on 10/24 and was told I would have an estimate “in a day or two.” Was also informed that “in an ideal world, the car would be ready in a week.” Knew from three other estimates that it would more likely be two to three weeks. Fine. Visited the shop a week later and still didn’t have an estimate. 11/3: Received text message that the estimated completion date was updated to 11/10. 11/6: Received text message that the shop was nearing completion on repair. 11/6 (later): Received text message that completion date was updated from 11/10 to 11/13 and that parts were in. 11/7: Received text message that the car was still on target for 11/13 completion date. 11/8: Text stated still on track. 11/13: Text stated completion date updated to 11/15. Called shop to inquire. Staffer told me, “Oh, those text messages are not accurate” So why send them? This caused issues with my schedule and car rental. 11/21: Estimated completion updated from 11/15 to 11/24. 11/24: Estimated completion updated from 11/24 to 11/29. 11/29: Updated to 11/30. On 11/30 I went to pick up the car and found the shop had not installed the trim stripe AND the grill and hood were clearly misaligned. Had to return later. Manager had the gall to ask me if the car had previously been involved in an accident in order to cover for the slipshod work. Um, no. Repair still isn’t 100 percent, but I won’t be returning. When you pull up to the shop, you’ll notice the parking lot is absolutely packed. (It’s a Geico-approved shop and is near an Enterprise.) This should be your first sign to avoid this place. They are too busy for their own good. It’s also a national chain. I recommend you find a nice mom-and-pop repair shop that delivers on what it promises and does better work."

"Customer service was good but they left a scratch on my passenger side door that won't wipe off. I would still recommend this shop to take your car too things happen. I need this scratch buff out its noticeable"

"Marissa and Adam are both amazing! Geico scheduled my repairs at this shop for a scratch/scrape. From the moment I walked in Adam was super nice and helpful. My insurance did not give me an estimate so Marissa was able to assist me and tell me it would definitely be more than my deductible. I left my car with them and Adam scheduled Enterprise to pick me up. Not only did he do that but he also gave me another rental place as a referral to go to in case Enterprise was too expensive since my insurance did not cover it. I dropped off Monday morning, Marissa was able to have my car ready by Friday morning. The car looked like brand new. Marissa and Adam, you are both excellent!"

"I Recently used this location, Crash Champions I had damage to my car from a fallen tree on the left side passenger. My line of contact was a young lady name Alicia she was very helpful every time I called I received an answer no long waits on the phone. Her communication was perfect. Alicia‘s been working at this location for one year now or so and I would say that she’s awesome very cheerful beautiful smile approachable. She did a wonderful job on my car when I first saw it I was jumping for joy, definitely would use this location again."