Kingston Lodge Hotel London, Kingston Upon Thames

"My sister had a really pleasant stay at this hotel. Visiting on a weekday, she found the Staff to be very friendly and welcoming. She slept well in her "comfortable" room and was impressed with the toiletries provided and considered the room to be generally clean. The breakfast was tasty although she mentioned that the dining area looked a little tired and in need of decoration but overall she would happily return here and would recommend it in view of the price she paid, which was £65 per night."

"Where to start...I booked 2 rooms for 8 people. Arrived to an unmade room, dirty slept in bed, towels on the floor. We were given a new room which was made but had stained decorative pillows, stained carpets and a makeup hand print on the wall. Looks like it needed some new carpets and a bit of decorating. The linen itself was spotless and smelled fresh, which is the most important. The second room we had still had someone staying in it who hadn't left. Walked in on them in the toilet. So we then had to delay our plans to go out while the staff made him leave and then cleaned the room for us. After this, we were then refused any kind of refund as the manager was away. The best they offered was a cancellation, which we didn't want as we needed somewhere to stay. On top of that they would've charged us £20 to cancel. I feel like they're short staffed too. Only 1 person on the check in desk. Didn't seem like they had anyone enforcing check out times and an absentee manager. I also found the check in boy to be rude."

"For a stop over place overnight, was warm, welcoming, cosy and atmospheric, felt very much at home as soon as we walked in. A little bit more detail to the rooms would have been nice. Two complimentary bottles of mineral water, a greater variety of tea bags (herbal), however the receptionist was very obliging and on my request had the herbal tea bags sent up to our room. Dinner was very satisfactory, we opted for their fish and chips, it was nicely presented on the plate, a nice big portion, and very tasty. Plenty of sight seeing around the area, the following day we took a lovely long walk across Richmond Park to Ham House. Beautiful setting. The staff very kindly let us leave our luggage behind reception so we could explore the surrounding area even after we had officially signed out. My only criticism was unfortunately our neighbours were very noisy, putting on the TV at 3.00am - 4.00am in the morning, banging around, disturbing us. The walls were quite thin. But this is no bad reflection on the service we received from the staff, and did not take away from us the lovely atmosphere of the hotel. We would definitely stay there again"

"Staff are very friendly & responsive & food was good. Anyone booking should be aware, however, that the hotel does not have CCTV so that when another guest or visitor drives into your car causing extensive damage & then takes a fast getaway without leaving any details (as happened to me earlier this week) then it can add considerably to the cost of your stay as it's impossible to identify the culprit! £250 insurance excess to be paid : ( Walls were quite thin in our Clubroom so it was possible to hear phone conversations of guests in next rooms, mostly late at night."

"Stayed here recently for one night whilst on a family trip. Whilst the staff were very friendly and helpful I wouldn’t rate this hotel 4*. Rooms are nothing special and quite dated. Also, we booked the family roomto find when we got there we were allocated 2rooms with an interconnecting door. This was disappointing as we had 2 young children who did not want to sleep in the room next door in a strange place, which meant we had to co sleep in a single bed! Quite noisy throughout the night also. Breakfast was quite disappointing, I have had much nicer at budget hotels!!"