The Kingston 1

"Avoid this absolute steaming dump of a hotel. Poor communication prior to booking with conflicting messages about facilities and prices. Then they did not inform me they were shutting for a refurb leaving me and family standing outside and having to find 5 nights locally at the last minute. Location is very noisy on the edge of London Road and there is no parking. I wish them no success for the future. Plenty of better places in Kingston, this is definitely one to avoid."

"Booked this hotel to attend a wedding. On checking in was informed the bar was closing at 2130hrs as there was no staff also even although we had booked breakfast with the booking there was no breakfast. The room was small, no sound proof windows, no wardrobe (just a small rail above tea tray) and worst a broken divan base for a bed. After much debate we were offered another room for one night only as the whole hotel was full with a view to the bed being repaired the following day. Unfortunately due to our commitments we felt this was too much disruption. The hotel offered a full refund which was fine. But this left us to find suitable alternative accommodation at 8pm at night unsure of our surroundings. We ended up paying double our original budget and felt aggrieved we were left in this situation. Feel the hotel has some way to go to get on top of all issues they have to get up to scratch for welcoming guests and expecting them to be comfortable"

"The hotel was NOT as described. We normal stay at the travel lodge but decided to pay the higher price for 2 reasons, free parking and a gluten free breakfast. There is NO parking and NO gluten free extras provided for breakfast. Also you had to pay for hot drinks at breakfast. So we were very disappointed. The rooms were starting to get a bit tired ie writing desk was broken and 'dressing table' was very unsteady. Only one double plug socket so you may need an extension lead. Comfy beds, great shower."

"Beautiful pub in lovely Kingston, part of London where you can be very quickly via train back in the centre, on the other hand you are round the corner of Hampton Court, Wimbledon, great location, Buzzing high street, amazing walk along the river. The rooms really well set, clean, comfortable, really surprisingly nice, exceeded my expectation. cozy, great stay. Highly recommend. Really helpful staff, just breakfast might have a better variety of food, I was missing bread and toaster, but it would not put me off, maybe just message for the team )) I had croissant and it also made it ))) THANK YOU!!!"

"Just went for coffee and lunch. Charming customer service, great coffee and lunch. Newly done up, is very clean, stylish and welcoming."