Pet care advice pets and the city in Richmond

“Shopped in Richmond Pets Corner yesterday and had excellent customer service (as usual). The phrase goes ‘the customer is always right’ and I can tell you that certainly is not the case after what I witnessed. Unfortunately I was in the shop at the same time the poor workers had to deal with a very rude customer. I had a feeling she would write a bad review as she clearly didn’t get her way. People tend to go out of their way to write a bad one if any, so I thought I’d come to write a good, honest one. Despite talking to a particular girl with utter rudeness and degrading her publicly, the worker remained calm, polite and completely professional. No one should have to deal with abuse like that when they are just trying to do their job. I don’t think I could have remained so calm and still be willing to help the customer and resolve her issue. It sounds like that customer won’t be shopping there again and I’m pleased about that for the sake of the lovely staff in there. Keep doing the great job you always do and don’t let these petty people upset you. You certainly have a lifelong customer here.”

“The vet was friendly and professional. He treated our cat with confidence and care and explained everything clearly. The treatment worked very well and our cat recovered quickly.”

“Amazing staff. Went there to get my travel vaccinations and the staff were so lovely and helpful throughout!”

“Very large pet store with a large selection of supplies, toys, treats and food. Our pup had a great time browsing the aisles and even though we'd only gone in for poo bags!”

“Fantastic groomer's all round! I've been taking my dog here for well over a year now and the team is absolutely incredible. They are super hard working, very professional and always take such great care of my dog every time we go. Special shout out to Robbie he's so helpful and caring, I always feel so comfortable leaving my dog with him and the team because I know he's in such great hands. I haven't had the best experience with dog groomer's in the past so finding this team has been a God send! Unfortunately I don't know the other gentleman's name but he cut my dog's hair the last few times and he is insanely talented! BEST DOG GROOMER'S IN TOWN!!! Literally the only place I will ever go to get my dogs hair cut. Thanks a million to Robbie and the team.”

“A change of staff can make all the difference. A year ago the reviews were reflecting the way the staff were but now the shop is tidier and such a nice atmosphere. A pleasure to shop and get the right advice. Keep up the good work.”

“Wonderful customer service and amazing grooming skills!”

“Always helpful and always trustworthy. We have 4 Spaniels of various ages and they love Jenny and the team. Never had any problems.”

“I found this agency quite by chance and so glad I did as I needed help with dog walking and pet care when I was on holiday. So pleased to of found a dog walking service where my dog is priority. I have now booked regular cleaning / ironing - at last peace of mind in my busy household, I can't thank Louisa (owner) enough.”

“Wufwuf has quality products from treats to toys. Natural, safe and creative. The customer service is what we love the most so friendly & attentive. Highly recommend!”

“Super friendly and efficient, Finlay feels like a new dog with his super sharp hair cut.”

“We tried this place for the first time last week and so glad we did. The staff were so good and looked after Mollie very well. The groom was amazing and she looked lovely when we picked her up. They had to deal with matting on her tail and ears that we had struggled with and they handled it extremely well. Will definitely be back.”

“A great team at Pyramid and very friendly. They appreciate discretion and always make sure my prescriptions are promptly prepared. Very professional. Thank you to the management and the team Miles (Farhad)”

“Great service here, they have treated our cats like their own family”

“Doesn't matter what mood I'm in- Joseph always makes me smile! Shout out also to Suheil who went above & beyond for me at the pharmacy. A really nice, local store.”

“My dog has never looked so good. The one stop shop for all styles of dog.”

“Great customer service! Easy to catch them over the phone.”