Hotel facilities in London

“We would like to say a huge thank you to Mandy and everyone at the Elm Tree pet hotel who looked after our two poodles for us whilst we were away. We could see when we came to collect them that not only had they been exceptionally well cared for but that they were exceptionally happy and had clearly had the most wonderful holiday too! We cannot emphasise how wonderful Elm Tree is - we know that our dogs are in the best possible care, Mandy loves and looks after them as though they are her own and she is outstanding when it comes to understanding dogs and knowing how to manage them. They came back clean, having been washed and groomed there too, they had lots of exercise and plenty of play sessions. We would not go on holiday without our dogs if we could not leave them with Mandy at the Elm Tree Pet Hotel.”

“I’ve used Suma farm for many years, my girl can be a little shy with new people but the staff filled me with confidence that she would be fine and when I picked her up it was obvious that the staff genuinely cared about the cats almost like they were there own. Would recommend Suma farm cat hotel to all owners who want a high welfare friendly experience.”

“Amazing apartment in a lovely location right next to Hyde Park. Staff was just fab. Thank you so much”

“There was a small mishap in my reservation, but the staff was so accommodating and kind, I was never worried about my stay there. Truly a 5-star hotel in my opinion. Staff was super friendly, helpful, and kind. The room was amazing…luxurious, beautiful, posh. Turndown service every evening with candies left on the bed. As a woman traveling alone, they made me feel safe, welcome, and looked after. Champagne afternoon tea service was amazing!! Be prepared to eat a lot. Tea was fantastic…I miss it already. Dinner at Chenestons was ok. The food was well prepared, but the choices on the menu weren’t anything I was excited about. Cocktails in the lounge were the finest! Angelo is an amazing mixologist; incredibly creative and knowledgeable in his craft. Their smoked old fashioned is a must have. And ask Claire to make a hot toddy…you won’t be disappointed! The breakfast was equally amazing as the tea service. I had the smoked salmon scrambled eggs on toast. So delicious! The hotel is right across from Hyde Park which has numerous walking paths for a leisurely stroll after breakfast or afternoon tea. If it’s a rainy day, their doorman will set you up with one of their umbrellas. The concierge staff was very helpful and kind. One man asked for reservations for somewhere that served beef Wellington for him and his wife. The concierge called around, found a restaurant, checked on available reservations, let the guest know, and booked it for him. They'll call taxis for you, set up tours, etc. Excellent customer service!”

“My daughter & I spent 9 nights here before the beginning of her study-abroad program. We'd selected a hotel in eastern London to be closer to the Goldsmith's campus; this was lucky for us as we happened to be there during the funeral for Queen Elizabeth II (thus we were well out of the way of the crowds and closed-off streets). The room was comfortable and had a great shower. Loved the comfort of the beds and pillows. Room service was fast and great. All staff we encountered were very friendly and helpful and made us feel welcome. The hotel is 2 or 3 minutes from a Tube station which was very convenient. The Tower of London/Tower Bridge was about 8 minutes walking time away. Felt perfectly safe in the neighborhood and many pubs & restaurants were within 20 minutes walking distance. Would definitely stay here again.”

“27 August- 2 September 2022 The front desk service was very attentive and professional. We were greeted by Xinchen Li Guest Relations Manager whom was so so helpful. Her PR is excellent and took us in with open arms. The hotel ambience was warm and welcoming with the right mix of traditional, classic charm with a contemporary feel. We are enjoying every minute in your esteem hotel. The doorman remembers our name and welcoming us every time when we returned. Our room was deluxe, clean and fresh, lovely bed and amenities. The bathroom is very clean and fresh and all we need is there. Everybody from staff is friendly and helpful. We had a wonderful stay, location is great too, a short stroll to the tube station. We will definitely come back!”

“Exceptional service at the highest levels befitting of London and the Four Seasons brand. The resort took the time to know our family. Thus upon arrival we were greeted in our room with locally sourced chocolates, treats, and a British teddy bear for our child. This was wonderful after a long flight from the US. The suite was grandiose and spacious from top to bottom, this is impressive considering it's a modernized classic building in the middle of one of the most congested global cities. The same can be said about the spa and pool, truly a gem within the city. What they have done with the building is an architectural marvel, check out the mini replica in the foyer. The concierge desk was amazing, obtaining a table for us with no notice at their 2 star Michelin restaurant and retrieving a lost item after departure. The service put the experience over the edge. Only the best and brightest work here, and it's easy to tell, from the doorman to the dining room. Finally, the special attention to our child from all the staff was remarkable and thoughtful. This is how a luxury resort should operate, bravo!”

“I work here at present bringing the hotel back to life. I clean up the construction debris and keep rooms updated for the housekeeping staff to create the ambiance”

“Another fantastic stay at the beautiful Rosewood London. All staff go above and beyond to ensure each stay is memorable. I cannot speak highly enough of this hotel and its team. Superb location and local amenity. All the finer details make this stay feel completely luxurious. Thank you especially to the lovely Lara from reservations who was just wonderful.”

“Stopped by the Stafford for a drink and lunch with my wife and father and law to repeat a tradition passed down from my dad who has been going to the Stafford for many years. We were really impressed by the service and staff and how well they accommodated our small sleeping baby in a stroller. Great experience, great service - highly recommend the restaurant and American Bar.”

“Lovely rooms although would have preferred a bigger one. Honesty bar was a hit. Shower was phenomenal”

“My partner and I stayed here for 2 nights whilst visiting London. Small hotel which is amazing. The staff are all lovely. The rooms are small but had what we needed. The bathroom and shower was so nice. We had breakfast on our last morning and it was amazing. Will definitely stay here again next time we are in London.”

“The hotel is incredible beautiful, the staff super good and for sure you will have good service. The cocktail bar is super charming, cozy and with great atmosphere. I highly recommend the afternoon tea with a good group of friends is delicious, well served and fun.”

“1. Egur and the rest of the team were outstanding and helped us so much throughout the stay. We did last minute extension due to their outatanding service. 2. The room was clean, on the ground floor and comfortable. I rarely feel comfortable sleeping on the pillows when travelling but felt good sleeping on the star hotel pillows. 3. They took good care of our bags after we checked-out and did not hesitate to provide us with all the necessary support. 4. The hotel location was perfect with Tesco right in a front of it, a bus stop that takes you to/from the subway in under 10 mins, and restaurants all over the place. 5. Good value for money and the rooms are priced correctly. 6. Wifi service was perfect, and they gave me adapter and a cable to charge my cell phone. If anything, I think 10:30 check-out time is too early - perhaps add 30 mins or 1 hour - but this wasnt an issue for me.”

“Hotel location is good for walking lovers or taxi callers :) I do like to walk, so 10minutes by feet to tube is working well for me. Building itself is modern, with lift, reception, parking and sitting area outside and inside. Lift makes it accesible for special needs and strollers. Hotel has no air conditioning, so expect to enjoy heet at hot summer days. Flat was big enough with shower, kitchen and the room with bed, sofa and tv area. Hotel have good wifi. Reception is 5☆, no problem at comunication. Room service pick up garbage everyday, so no smells or any discomfort. Hairdryer and iron is awaliable. Had no experience with any noises or unpropriate visitors, any security problems ect. Bed is very good for good rest. I do like to cook my self, kitchen was missing forks, oil, paper towels, salt.. ect. base things for cooking, so I had to buy everything myself. This would be -☆, All electronics works well, enough space for everything. Small shop around the corner, so no problem to buy drinks or food. Some bigger shops are 2 blocks away. Nearest bar is 2min by feet :) Camden market is 30min by feet, a spot You should visit.”

“We stayed here as our mini-moon for a weekend. The staff were very attentive, Kamel in particular was very kind and welcoming. The food were delicious and the atmosphere was very pleasant. Breakfast had a lot to offer and choices and again, very quick and lovely service and food. Our room was beautiful and spacious. The extra attention to detail and dedicated card did not go unnoticed. Overall, a very pleasant stay to celebrate our wedding!”

“Perfect location, close to public transport, small Tesco, bank of Thames are nearby. Rooms were updated, spacious and clean and the small kitchen was a useful extra. Staff were friendly, the breakfast was delicious. When we visit London we will stay here again.”

“One of my rare 5-star reviews :-P. Check-in: Uncomplicated, and pleasant, with Peter explaining facilities available. Room: Wow. Large, spacious (by London standards), clean, and clean modern decor. Small functional kitchenette with microwave, fridge and dishwasher. Nespresso machine, tea, cookies, UHT milk. Bathroom equally spacious, with adjustable height shower (no rainfall shower, if that matters to you). Small settee at the end of the bedto stretch out and relax. Comfortable bed, with reading lights. Small table with chairs, for a quick bite to eat. Room relatively quiet, very little noise intrusion from outside, occasional noise from corridor, but all in all, pretty quiet. Facilities: Breakfast (7-11 weekdays) served at lobby lounge. Continental and simple; best to inspect prior to purchase to decide value for money. Lounge was clean and open to guests, with 24/7 coffee/tea available. Staff: Friendly throughout. Room wasn't serviced for 2 night stay, but that was OK with me. Location: A little bit of a walk from Underground or Overground station (15 mins brisk walk), but buses available. Lots to eat in the vicinity, looks like quite a thriving and mid-scale neighborhood. 10 mins brisk walk to the British Design Centre. (Minor) Grouses: No shower gel provided (but shampoo, tiny bar of soap and body lotion). More eco approach would be to provide dispensers for the above, rather than single use plastics. Detergent and sponge provided for kitchenette, but no dishcloth or disposable wipe (paper towels provided, though!) Summary: Modern, spacious, comfortable. Would stay again, in a shot!”

“While the price up front may seem quite daunting, it is certainly worth every penny. The staff were exceptional, catering to our every need, especially Sonya, who was able to secure us bookings in the restaurants of our choice every evening with no problems at all. The room was unbelievable. The views out the window were worth the price alone. The restaurant in the hotel was exceptional as well, with the Mongolian Beef being my recommendation. In summary, the Shangri-La is a once in a lifetime experience that should not be missed.”

“We boarded our two working spaniels for two weeks and they looked like they were having the best time! When we picked them up they looked happy, healthy and well taken care of. We worried about them because of the heat wave but the daily updates kept us reassured that they were in great hands. We also really loved that they did daily weight checks for the dogs to make sure they weren’t losing weight due to stress. They really do take the well-being of your dogs seriously. Thank you very much for everything! We will 100% be using your services again!”

“The best cattery around. The staff are really friendly and genuinely care about the cats. Not only did they give my cat Tommy his medication twice a day but also really looked after him despite him going blind just a few days before arrival. I couldn't recommend them more”

“Maggie May has been going to Pawtopia doggy day care for a number of years. She was a rescue and we were both a bit anxious at the outset. With support and guidance from Luka and his team, Maggie has become a very happy and confident dog. She comes home pleasantly tired and content..and I'm a very pleased mum. I would not hesitate to recommend Pawtopia both for Day Care and Boarding.”

“My dog loves this place, he's only too happy to trot off with the staff, he is well cared for while we're away”

“Definitely a nicer hotel than usual for us, but still very reasonable, especially for London. Great, friendly, helpful staff. Wonderful room, with lots of nice touches, even a rubber ducky for the bathtub. Perfect location right by the South Kensington tube stop. Great neighborhood with lots of bakeries (Gail's!!!) and eateries.”

“Fabulous place, lovely staff, super clean with excellent action to Covid rules and cleanliness. I thoroughly recommend staying at 47 Park St. Thank you so much for making my stay just wonderful Ruth”

“This is a lovely hotel. Centrally located, full of period features, and one of the best verandas in the city. High tea is available as well. The rooms are spacious and comfortable. The staff are amazing, even providing my godchildren with a welcome pack and a scavenger hunt. A very lovely place to stay.”

“I stayed here for a week with my family while traveling for work. Our room was very clean and cleaning/refreshing was offered daily. I was gone most of each day, but thought everyone was very nice and accommodating. Staff were happy to help with taxis, umbrellas, and gave me converters for electronics after I realized I left mine at home. My family was at the hotel much more than I was, and they had great things to say about the staff, food, etc.”

“What an absolutely fabulous hotel. This hotel is steeped in history and the decor and staff uniforms pay homage to the past. However, the whiskey bar run by Daniel is amazing, take some time to speak to him and let him. walk you through the whiskeys, then nip into "40 Elephants", the cocktail bar in the hotel and have the staff detail the cocktails and why the chandelier is like it is - the place is fabulous. - cannot recommend it enough.”

“The afternoon tea here was absolutely phenomenal. My two children (8 and 5) were so thrilled with the cute and delicious food, and the wonderful atmosphere. The best highlight was our server, Hafize. She was so thoughtful and kind, but also took her time to develop a personal connection with us. My girls adored her too, she was so sweet with them. We left with our bellies and hearts full!”

“Booked all of the Heathrow living apartments for the night before our wedding for my family coming in from abroad. The service from start to finish was absolutely excellent! Martin went out of his way to help me organise splitting people over the various apartments and was very helpful dealing with such a large booking. The flats themselves were immaculate and ready for us with towels, and lonely little details like boxes of cereal, tea and coffee. Really close to the airport and easy to get to work parking and the large Tesco only a few minutes away and plenty of eating out options and just eat delivery options. Can't recommend enough!!”