Coffee enthusiast in Pinner

“I ordered a vanilla latte, and it was perfect ! Coffee beans here are lovely. The customer service is amazing too, friendly and attentive..Wish they did delivery.”

“Best coffee around, I drive out of my way in the morning to go here.”

“Love Costa. Today I had caramel latte with toasted tea cake (hot cross bun). Coffee tastes nice, their flavoured syrups don’t leave any aftertaste like some other chains. Another thing that makes them a far better choice over others is their food is clearly labelled for dietary requirements - a veggie or vegan person won’t have to ask for every item if it was suitable.”

“How could you not love this coffee place?! I've been coming to Costa every morning for my 2 week stay in London. A coffee is a coffee, BUT it's more than coffee here - the beautiful staff (see photo!) are so professional, efficient and friendly, not only welcoming me every morning with a personal greeting but know my regular order and have it ready and waiting for me! What more could you ask for? - these workers are hard working in a non-stressy way, which makes me and other customers feel very good here. I would recommend this coffee shop for the community vibes that are created by the staff.”

“Yesterday 10/09 I have been with my daughter at Costa cafè at Hatch end, we have been served by Anna, her service was superb, she advice us on which pastry to take (deliciously fresh and warm) she placed the cups in a lovely way on the tray and allow my daughter double serving of cocoa on her milk, she was friendly and corteous, I notice she was extra working as she was completely alone serving all customers, from taking order, payment and serving, she kept smiling to everyone and her service was outstanding, on the back of the bar there was her colleague who was working slowly on something, when there were lots of customers Anna asked for help, but her collegue told her she was busy doing online orders, she did not seem busy, actually she seemed doing things extra slowly, so Anna suddendly had to deal with a long queue of people abou 6/7 at once, she tried to please everyone, she took the orders and payments and ask them to wait to be served, she was extra fast, but she did need help, so she asked again her colleague which finally she agree to help, a man who was waiting his order lost his temperament ans shouted in an offesive way to Anna, poor Anna told him her collegue was dealing with his order, the man did not accept her explanation and went on shouting in extremely rude way to Anna, in all this her collegue kept silent, while she should have confirmed to that man, she had on board his order, i believe as Anna is very fast and good at making things, while her collegue very slow, this man felt left behind by the behaviour of Anna's collegue, but took forward a complaint on Anna who took his order on a first place. I feel Anna was victimized and treated with unfairness, she should have more help and support by her colleague. I hope the managment of Costa cafè will appreciate her hard work and appreciate her problem solving good attitude, as she tried her best to calm down the gentleman, also i hope they will notice her superb customer service, everyone else was happy!!”

“Been going here since we moved nearby in Jan 2020, as its near the large park. Plenty of snacks for children and always have superb service. Owner is lovely and friendly. Great coffee and hot options. Has seasonal items such as slushy and icecream in the summer. A local treasure.”

“Great service and fast delivery , kind and friendly owners , quality and unique furnitures”