Costa Coffee

"I grab a coffee here everyday on my way to work. Service is quick, coffee is good, all you could ask for."

"Ordered a few coffees, croissants and other pastries and had my order double checked to make sure it was all correct. Only gripe was that a few coffees were warm rather than hot, but tasted lovely. Seating was available and clean so we enjoyed our drinks and delicious pastries inside. We weren’t rushed to clear the table. Staff were very pleasant and service was fast and orders were accurate. Nice, cosy atmosphere in the store. Would return again."

"Yesterday 10/09 I have been with my daughter at Costa cafè at Hatch end, we have been served by Anna, her service was superb, she advice us on which pastry to take (deliciously fresh and warm) she placed the cups in a lovely way on the tray and allow my daughter double serving of cocoa on her milk, she was friendly and corteous, I notice she was extra working as she was completely alone serving all customers, from taking order, payment and serving, she kept smiling to everyone and her service was outstanding, on the back of the bar there was her colleague who was working slowly on something, when there were lots of customers Anna asked for help, but her collegue told her she was busy doing online orders, she did not seem busy, actually she seemed doing things extra slowly, so Anna suddendly had to deal with a long queue of people abou 6/7 at once, she tried to please everyone, she took the orders and payments and ask them to wait to be served, she was extra fast, but she did need help, so she asked again her colleague which finally she agree to help, a man who was waiting his order lost his temperament ans shouted in an offesive way to Anna, poor Anna told him her collegue was dealing with his order, the man did not accept her explanation and went on shouting in extremely rude way to Anna, in all this her collegue kept silent, while she should have confirmed to that man, she had on board his order, i believe as Anna is very fast and good at making things, while her collegue very slow, this man felt left behind by the behaviour of Anna's collegue, but took forward a complaint on Anna who took his order on a first place. I feel Anna was victimized and treated with unfairness, she should have more help and support by her colleague. I hope the managment of Costa cafè will appreciate her hard work and appreciate her problem solving good attitude, as she tried her best to calm down the gentleman, also i hope they will notice her superb customer service, everyone else was happy!!"

"The two girls serving were polite and friendly. They confirmed my order to check it was correct and provided it quickly. They also checked that we were satisfied with our order afterwards . Would definitely recommend for the good service."

"Thought I'd try one of Costa's new drinks for the summer and went for the caramel & almond iced velvet latte. It tasted okay but nothing special. I feel like the summer drinks Costa brings out, they always seem to miss the mark. The coolers are terrible, they just consist of fruit juice and some crushed ice. With this iced velvet latte, the barista didn't stir or shake the liquid so most of the flavour was at the bottom. Most of their drinks are overrated and it seems all they add are syrups mixed in which gives the flavour of caramel or almonds. I can't believe they price these drinks at £4 for a medium sized cup. You get nothing and the price is extortionate. They should have large sizes and the price for them should be at the £4 mark. It's crazy"