Firestone Complete Auto Care
1980 North Rand Road, Palatine, IL 60074
Location & Phone number
1980 N Rand Rd, Palatine, IL 60074, United States
About the Business
Firestone Complete Auto Care in Palatine, Illinois is a trusted car repair and maintenance store located at 1980 North Rand Road. With a team of expert technicians and state-of-the-art equipment, they offer a wide range of services including oil changes, tire rotations, brake repairs, and more. Whether you need a quick fix or a major repair, Firestone Complete Auto Care is dedicated to providing top-notch service and keeping your vehicle running smoothly. Visit them today for all your automotive needs.
Photos
Hours open
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 AM - 6:00 PM
Sunday:
8:00 AM - 5:00 PM
Reviews
"Scheduled an appointment to get wheel alignment, brought the vehicle in, few hours later received a phone call that only dealer can do this alignment False, went to local shop, got the alignment done. Stay away from this place, complete waste of time"
"The technicians who helped me were amazing! So helpful & right to the point! Patched my tire & told me where to go to find the exact new tire I needed! So I have now ordered the tire & will have Firestone install it this week!"
"Much praise for Dan, my Service Advisor. He is very knowledgeable about the car and auto servicing and maintenance (both generally and specifically). I had a lot of questions and he answered all of them expertly (and patiently!). He shared my sensitivity to the cost of the repairs and tried to present me with the best and most cost-effective solution. This is the second car I have brought to Firestone in Palatine. Dan also advised on the first car. I would give a score of 10 but auto servicing is always expensive and painful. Notwithstanding that, Dan was great!"
"Not exactly content with the “best they can do” results coming from ASE certified and highly experienced techs considering my car has completely adjustable front and rear suspension including camber and toe. This is the second time since I paid for the premium unlimited package and assumed they would get it right. I’m also very confused as to why this is the only location that will road test drive before the alignment even after I said no. They wouldn’t do the alignment otherwise. I’ll be looking for a refund & elsewhere to correct this properly. At least the car rolls straight and the dash light is off for now. EDITED: after an hour of use, my car now has multiple new codes aside from my O2 sensor. This comes from them admitting they had to attempt three times messing with my computer to clear just the clock spring SAS code. It appears whatever they did caused issues to my ECU"
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