Swissotel Chicago
323 East Wacker Drive, Chicago, IL 60601
Location & Phone number
323 E Wacker Dr, Chicago, IL 60601, United States
About the Business
Swissotel Chicago, located at 323 East Wacker Drive in Chicago, Illinois, offers a luxurious experience for guests seeking food, lodging, and dining options. With flexible cancellation policies and strict safety protocols in place, guests can book with confidence. The institution prides itself on promoting vitality and sustainability, providing a truly Swiss experience with every stay. Members can enjoy up to 10% savings with the loyalty program. The staff is known for being extremely helpful and attentive, ensuring a memorable experience for guests. While the location, rooms, and conference spaces are praised, some guests have experienced issues with the elevators and valet parking process. Despite these challenges, the front desk staff are commended for their exceptional service. Experience the best of Swiss hospitality at Swissotel Chicago.
Photos
Reviews
"Solid and polite service. Parking Valet was amazing and very professional. The elevators were cool and different. Ya just have to stay there to experience it. Enjoy. Clean rooms with 4 or 5 fluffy cool clean pillows! Thanks for a great stay!"
"Great location and nice room but showers are too small to fit an average person to be comfortable. Customer service was okay just depends on who is helping you. Not worth to come again unless it beats the prices of other nearby hotels."
"I stayed for a work conference. They were able to accommodate many of us that had to arrive early due to flights and the service was top notch. The location is perfect and close to all the places I enjoy when in Chicago. The space is clean and updated. The only complaint and really more a suggestion is that the solar effect makes your room very warm. I would suggest closing the blackout curtains before you leave in the morning and turning your air down. Small trade off for the view and location though."
"The most amazing part of my stay was the view!! The room and staff were also great!! The complimentary chocolates and hand written note were a nice touch as well. Valet is a little pricey, but worth it. I would definitely recommend staying here and getting the premier corner suite overlooking the lake if it's within your budget!"
"Hotel is fabulous with stunning views of the Chicago River. Rooms are well equipped and spacious. Beds were very comfortable. My only gripe was the bell ring at 9:30 am on day of checkout and then again at 11:40 (check out was noon). 9:30 is a tad early for a reminder. I'm not stupid I know when I need to be out. The staff was otherwise very friendly and courteous. Room service was fantastic. A great location if you intend on shopping on Michigan Ave or just enjoying downtown Chicago."
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