J R Crickets Cascade

"Quality food and service. The restaurant looks clean and well kept. Seemed a little slow when we popped in but it was a Monday night"

"On November 15th at approximately 12:15 pm I came and sat down in the Restaurant and Bar. I ordered a 2 piece flounder and a draft beer. The food came back inside 15 minutes. The presentation and portions were good, but the fish was slightly undercooked. I informed the waitress and she went back and told the cook. Though I wasn’t going to send the food back, the waitress didn’t offer to have the fish cook to my satisfaction. I realize it was lunch time and the cook wanted to get the order out quickly, but one can’t sacrifice quality of food for speed."

"I was a little skeptical because of the new management, but they did not disappoint. Good vibe, wings were on point and the drinks were amazing. It’s good to have this in our community. If your looking for a weekend spot to watch the game and have a overall enjoy experience… THIS IS IT!"

"Per usual, since it’s been taken over, I’ve nothing but good food and great service. The server was awesome and the food came out in pretty good timing."

"I visited JR Crickets on June 7th, 2023 for dinner and to watch a basketball game, and I must say that my experience left a lot to be desired. The main reason for my disappointment was the poor service and lack of professionalism displayed by the management. Firstly, the menu listed domestic beers at $3 without specifying whether it was for a draft or bottle. However, when the bill arrived, I was charged $4.95 per beer, with the explanation that it only applied to bottled beers. This lack of clarity in the menu's pricing information is misleading to customers and should have been clearly stated. When I approached the manager, Mr. Trent Floyd, to discuss this issue, I was met with rudeness and hostility. Instead of addressing my concerns professionally, Mr. Floyd dismissed my complaint and even went so far as to become aggressive. As a paying customer, I believe that such behavior is completely unacceptable and reflects poorly on the establishment. The overall treatment I received from the management was disappointing, to say the least. Customer service should be a top priority for any business, and sadly, this was not the case at JR Crickets. It is disheartening to encounter such unprofessional conduct from a business owner. I strongly advise potential patrons to reconsider visiting JR Crickets, as my experience suggests that they prioritize their interests over customer satisfaction. Transparency and respectful customer interactions should be fundamental aspects of any reputable establishment, and it is evident that these values were sorely lacking at JR Crickets. In light of my experience, I hope that the management of JR Crickets takes the necessary steps to improve their customer service and provide clear and accurate pricing information. Customers deserve better treatment, and it is my sincere hope that this review encourages the necessary changes to prevent others from encountering a similar disappointment."