Publix Pharmacy at Parkway Centre

"Chelsea went above and beyond to help me get a prescription for my young son. It was apparent that she cared from the moment I stepped up to the counter. I haven’t had customer service like that in years. Thank you very much!"

"I will never use this pharmacy again. I have been using them for years because of convenience and I have always had small issues here and there with service and their lack of supply on some medications. But I had a medication recently that if I ran out of I would go through withdrawal and it could be dangerous for my health. Well, of course they ran out. They claimed it was a “distributor back log.” I went two days without my meds and it was 4 days since the prescription had been called in. Every day I called and got the same answer. They are back logged and it could be till the 1st of the year before they get a shipment of the medication I needed. This was at the beginning of December! They would not even transfer it to anther Publix Pharmacy or pull a supply from another. I finally called my doctor on day 4 and had the prescription canceled from Publix Pharmacy and sent to CVS and it was filled the very same day. It was a horrible couple of days and they could have cared less. I felt like I was bothering them just by continuing to call and ask each day. I am done. Again, I have had many issues over the years but this one sealed the deal. Go to another Publix Pharmacy or another Pharmacy all together."

"Delivered by baby over a weekend with major complications. I was prescribed a total of four meds to be picked up at this pharmacy (due to proximity to home) upon discharge Monday. Was discharged at 3p Monday and tried to call the pharmacy when we were about 2min out from the Publix to see if the meds were ready for pick up, no one picked up and the message said everyone was on lunch- which just felt wrong given how late in the afternoon it was. My fiancé went in to see if they were ready since getting in and out of the car is tough due to the complications, everyone was there and chatting behind the desk, when he asked he was told it would be another 15-20min for one of the meds to be filled. He confirmed we would be called since we had a newborn and I in the car, 30min passed and no one called so we decided to go in, 2 of the meds were ready and they did have those available, however they said they had no other prescriptions in my name despite when having been sent over a few days prior and I had the written prescriptions they wanted my doc to send them again… they are still not showing on file on their end yet I can see them from my doc both digitally and written. Never have I had an experience like this at a Publix, usually Publix is my go to but I’m honestly disappointed in this one."

"Have used for years and still do only because it is so close to my home. However, they are one of the rudest pharmacies I have ever felt with. Best being Dinglewood and Target before CVS took over. Wish I had those days back where the pharmacist looks out for you instead of hid behind what they may believe is good for you but won’t discuss it with you. Tell you prescription is 20 mins until ready only to hear the same 1 hour later when you return. If you have a closer pharmacy, give it a chance."

"I had no choice but to bring my five year old son inside with me to fill his rx for strep. He was obviously very sick and not feeling well and they got our rx ready in less than 5-7 minutes. They also went above and beyond to give us extra bags since we live about 25 min away and he’d been getting sick in the car as well. After waiting and waiting at the doctors office all morning, it was so nice to come in contact with people who truly care and knew we couldn’t wait for very long without feeling worse. Thank you so much! Your kindness doesn’t go unnoticed!"