J.Crew Factory

"Dropped in today for some work day staples. Found some great deals and friendly customer service. Selection was good and if I couldn't find my size, ordering was offered. Thanks so much, Althea and Devon!"

"On June 11th, I visited a JCREW Factory store, and was trying on clothing, but needed a smaller size. I opened the door and asked the sales lady attending the fitting room for assistance. When I asked her to help me find my size, she looked me up and down before giving a sarcastic response of "GO, YOU'RE FREE TO GO - GET YOUR SIZE" which shocked me. Why wouldn’t she help me? Putting my shoes back on, I sarcastically said “Great customer service!” and she responded unenthusiastically. Then I left the dressing room to go find the size I needed, and she followed me all the way across the store and told my husband that I was upset because she couldn't help me due to her broken arm. By the way, there was no visible indication of her broken arm and she never mentioned it as an explanation. When I corrected her, saying that I was not upset and had only expressed my disappointment with her service earlier, she seemed to want an argument, defending herself and telling me I was wrong. It was crazy - if she can’t help me there was no need to follow me over just for an argument. I told her I intended to speak to her manager and she responded nonchalantly with a disinterested "UH-HUH". At J.Crew in Dawsonville, there is room for improvement in the training of employees. During that recent visit, I felt sickened and discriminated against when one worker attempted to gain sympathy from my white husband. He was confused by the behavior and she continued to follow us, whining. Despite this negative encounter, I have shopped at this location six times a year and plan to return in the future. The manager was nice and apologetic, but I hope all employees will provide amazing customer service and treat customers with kindness and fairness, regardless of their appearance or race. We are all humans sharing the same air and our time on this earth is temporary. May God bless you.#jcrewfactory"

"Received a pair of pants as a Christmas gift that didn't fit. Too small. They were bought on November 26, and come to find out they had an only 30-day return policy, so December 26. They would not return or exchange them at the price paid, and I was offered 50% of the purchase price as in-store credit only. And they literally had just told me they had no other pants in the store in my size for me to use their petty credit. I walked out and took the unworn gifted pants to Goodwill still with the tags. I suppose you need to procrastinate Christmas shopping here so your return/exchange period doesn't expire. Even during a pandemic. A 30-day return policy for any product during Christmas shopping season is simply ridiculous and unacceptable! I will never walk into a J. Crew store or shop online there ever again!"

"My family and I came in today and I must say the day crew was a dream come true! From the gentleman on the floor, to the woman working the dressing room, to finally the woman that checked me out. Everyone was kind and genuine! Such a great experience!! Thank you for having such a great team! They definitely deserve recognition!"

"J.Crew is one of my favorite stores but this factory store literally had nothing worth buying. I was in total shock because I usually walk out with a few steals and deals. However the store was very organized with some good loud music playing!"