The Whitley, a Luxury Collection Hotel, Atlanta Buckhead

"Warning: we had roaches in our room. Came to this hotel for a stay-cation. Drove there and booked with the front desk the same night. The guy working was really nice and accommodating. The room was also really comfortable and we loved the decor. The issue came the next morning. While getting ready we saw several cockroaches in the room. Our room was on the 5th floor so if they were in our room then its likely that they're in the entire hotel. We checked out and left but later on I called the hotel to inform them of the issue. The lady I spoke with said she would look into it. However, she never asked for the reservation or the room number to investigate the issue. I asked her why she didn't ask for that information but she gave an odd response which led me to believe that she doesn't care and wont do anything about it. I'm disappointed because I enjoyed my stay up until the roaches. However, I will not be back"

""Recently, I had the pleasure of receiving a 50-minute massage from Eli, and the experience was nothing short of exceptional. Within the first 10 minutes, I was so impressed that I extended the session to 80 minutes. Eli's skillful hands addressed every sore area, leaving me completely satisfied. His attention to detail and ability to tailor the massage to my post-workout needs exceeded my expectations. Without hesitation, I highly recommend Eli for anyone seeking a professional and effective massage experience. Moving forward, he will be my go-to therapist for all future sessions. Thank you, Eli, for providing such an outstanding and rejuvenating experience.""

"Stayed here for a conference and was a really nice experience. Room was ready at 8am and the check in was seamless. Room was clean and had a nice view. Conference rooms were easy to find. Bathroom and shower were great. Parking is valet or there’s parking to the side of the building, I believe it was $30 for the day."

"If you are expecting a 5-star hotel experience, do not come here. We called in advance to see if there was a Tesla/electric charger, and the front desk said “yes we have a Tesla charger but it’s slower because it’s an older version”. When we arrive valet informs us we need to cross the street to charge our car, and walk back to the hotel (in the rain). The lot they referred us to charges to enter plus to charge the car. Had the front desk properly informed us, we would have simply had the car charged prior to arrival. Before heading to the dining room for dinner, I swing by the front desk to ask them to make the sofa bed for our son. When we enter the dining area no one greets us, so we seat ourselves near the bar. No one comes by for about 5 minutes, we search for a menu lying around. The bartender ends up serving us. He was very nice, however, the one wine I was interested in seemed to be an inconvenience because he would have to go all the way downstairs to get it. I felt bad, so I went with a bottle of wine that he had at the bar, and I wasn’t that pleased with it. About 2 hours later we return to the room to find that my son’s bed was not made. I call and request again. Another hour passes, and still no one has come with the linens. It is well past my son’s bedtime at this point and I’m quite upset. I have to request a third time. Someone finally shows up with Iinens, but they don’t bring pillows or a blanket. After 3.5 hours from my initial request, I finally received all the items to make his bed, and the housekeeper did not even offer to help make the bed. To top it off, we brought prescription drugs that needed to be chilled, come to find the next morning that the refrigerator in our room wasn’t working. I was excited to visit this hotel, being the old Ritz Carlton, but it was an a huge disappointment and a frustrating experience."

"Accommodations were nice but service was poor. My wife and I have a special needs child and had not been on a date for several years because it is difficult to find someone suitable to meet his needs. We stayed here after attending a show, then had our children with us the second night of our stay. I didn't realize there were no sheets on the pull out bed or in any storage space in the, so I sent a message to the front desk requesting pillows, blankets, and sheets. I was called shortly after because I didn't realize there was a privacy sign outside our door. I apologized to the front desk and let them know I would remove the sign from the door. I finally gave up 3 1/2 hours (1am) after several messages and a trip down to the front desk. I had to sleep on the pull out sofa bed with no sheets or blankets. The responses from the hotel never provided an true update for us - just "sorry for your "brief" inconvenience and that they would follow up on the request". I would expect a greater level of service for luxury hotel rates - given ample time to fulfill a request for bedding. We are also platinum elite members with Marriott and stay with them frequently, which is all the more reason for the frustration. Very disappointed in the stay after building expectations up for a special stay with the family."