Firestone Complete Auto Care

"Terrible service. I would never recommend it. I took it to get it checked because the engine light came on, in 1 hour they returned it to me and after 2 hours it turned on again, charging very expensive for labor and machine that they supposedly used, I took it the next day and they told me they couldn't do it nothing about it in a pedantic and offensive way, I returned after 2 days and they accepted my car and kept it parked for 5 days without doing anything to it, I called them and they told me that they would inspect it the next day. I went to pick up the car and was treated racistly. I asked for a number to complain and they told me they didn't know anything about it. Bad service."

"Business owner here needed our work truck fixed ASAP! Called talked to Matthew the manager he was very professional and courteous scheduled us an appointment. Brought the truck in was greeted with a smile even more professionalism from the staff. The mechanics were extremely knowledgeable and Matthew was quick to order parts. The mechanic worked quickly to fix our truck and get us back on the road. Overall experience was awesome from start to finish! Thank you Matthew!"

"BUYER BEWARE.... I didn't get the alignment I paid for, charged me for 6qts oil in a 5qt car, and didn't apply a coupon they said the would on the phone. Had to make a second trip to get things done. I bought 4 tires, oil change and Lifetime alignment. minutes after leaving the store I realized they didn't give me a print out of the alignment. Called the store and they said the printer ran out of ink, doesn't retain data, and I could come back tomorrow and they would redo it. I was watching the alignment rack to see when my car was on it but I never saw it go up. Came back the next day, and they said they did the service. I said you didn't. they put it on the rack and sure enough, admitted they hadn't done it. Lies and poor service. This is the second time I have caught them in a lie and not performing the service paid for."

"I really try to be fair in making in judgements about a business because I’ve worked in customer service and people are typically just not understanding of the fact that there can be several external factors to impact experience. However, I truly feel as though I was just taken advantage of and it’s unfortunate. I took my car in on Tuesday to get air in my tires and the driver side and passenger side window switches exchanged. The first rep, Matt, was very attentive and helpful, calling twice the first day with updates on price and timeline. Since he said a missing part would be in by 3 and could be done the next day, I left my car with them so they’d have it Wednesday. I had to prompt multiple communications on Wednesday and Thursday after hearing nothing from them and was told several times, “we’re still waiting on the part. It’ll be done today.” I finally asked them to just let me pick me up my car on Thursday after work with only the passenger side fixed so that I could drive until the drivers side part came in. When I picked up my car, the rep told me the total price was $747 and I had to pay a $350 deposit for the work that had already been done. Replacing a window switch takes seconds so I’m not sure why in the world I would be charged hundreds of dollars for labor. To make things worse, when I picked my car up, my tires were still low and didn’t even have air in put in them. I understand that delays in parts can be unanticipated but the lack of communication and the often miscommunication made this experience so unnecessarily inconvenient for me. I’m always looking for a reason to stay with businesses but they gave me too many reasons to find another place to get my car services done."

"Was recommended to come here for an alignment on my Jeep renegade by a family friend. Christopher the manager was courteous and friendly from the start. He called me a little while after to let me know I actually had 2 bad tires and they were causing the hard pull on my vehicle. Christian the mechanic showed me the issues in the service area and explained what was happening. Very honest and up front about everything. Great service. Got me 2 brand new tires at a good price and I was out quickly. The vehicle runs safely now and I am very pleased with the whole experience."