Advance Auto Parts

"These guys went out of their way to help my mom with her battery. When they removed the old battery, they accidentally broke the old battery holder. This wasn't their fault it was metal and corroded from the old battery connections. They replaced it for free and her on her way. Honestly, I would recommend this store. Timothy was who helped us."

"FIVE starts for the employees-Angel and Blake. These two gentlemen were very kind, patient and helpful when I came in needing to complete a battery warranty.m exchange for a DieHard Gold that was purchased in Fairhope, AL. Blake, who stepped in to assist Angel, went above beyond to try to help me with the warranty exchange with NO help from his store manager-Teresa, who was very unconcerned and showed NO customer service or compassion towards the entire situation with a battery that is only sold at Advance and was manufactured in July 2021. Blake attempted to gain her permission to complete a manual warranty as advised from the Fairhope store rep, Andrew who was also very helpful, however, Teresa would not agree and made the entire situation impossible. Blake showed great leadership during the entire transaction while the actual store manager was again, NO HELP and was completely unconcerned. Thank you both again, Angel and Blake, for showing me that customer service does indeed still exist. If I could write a review for Teresa, I would and she would get ZERO STARS. We were able to complete the warranty exchange with no issue at all, at the hub store- in Pensacola."

"Guys here always go the extra mile, whether it's finding product in other stores to transfer over, looking up a 2 year old receipt for a battery, or lightening the mod by singing in the store. Great guys. Auth 2 competitors with in sight, they are always my first stop."

"Great experience! Great service! The attendant Brian that assisted me was very professional and friendly. I came in to purchase brake pads and rotors. They only had 1 of the rotors in stock. Instead of sending me to another location, and literally only having a 2 minute window to order the part from another location to come in the same day, he was able to get the part I needed. I feel Brian's service was exceptional. In addition to that, he saved me an extra $60! Thanks Brian!!"

"Never tried this company before, usually opt for one of their competitors but today I gave it a go. The person helping me, Brian, was amazing. Took me right to everything I needed and even gave suggestions on how to best solve my issue. Safe to say, I've been converted and this will be my first spot for any of my auto needs. Thanks again Brian!"