AutoZone Auto Parts

"I visited this AutoZone during a rainy weekend, concerned about my Toyota's battery after a dealership warning. Aeron, an employee at AutoZone, was a beacon of professionalism and honesty. Braving the rain, he thoroughly tested the battery, engaging with my young son throughout the process. To my relief, he confirmed the battery was still in good shape, demonstrating remarkable integrity by not pushing for an unnecessary sale. Aeron's exceptional customer service, coupled with his genuine care and educational approach towards my son, turned a stressful situation into a positive experience. His honesty and expertise not only saved me from an unwarranted expense but also instilled a sense of trust and respect for AutoZone."

"Luis was very helpful. Found out what part I needed. Great man. Just let him know my name is Cynthia and I really appreciated his help"

"A thank you to Aeron for the great attitude and service in replacing our car battery. It was such a pleasure to have such a helpful and nice tech!"

"Check your bags and receipts. They are instructed to add small items such as brake glide packets, charge for it, throw it in the box of brake pads without telling you. I had this happen before and I caught it. I asked the kid he said "yeah sorry our manager says we have to do that". I sent an email to corporate to ask about that sneaky low-integrity practice and got a call from their regional manager. He said it wasn't true but also tried to quick-talk past that part of the discussion. He offered 20% next time I went back. I went back. Not only did they not honor the 20% they tried the brake grease packet garbage AGAIN. Not only did they try, when I laughed and explained I bought a jar of it and it last me for a couple years He still tried to upsell this $1.99 packet of grease. I said "ok be honest with me" He again repeated that they are told to upsell these. He did say however that he shouldn't have tried to sneak it in but knows some guys do it to avoid the hassle. Very honest conversation. I asked if it comes from management. He confirmed it does. The employee that I've talked to there for awhile walked by. I asked him. He also confirmed its a requirement. All of that to say ; why not just ask "do you need this". Not just ring it up. For their regional manager to claim it shouldn't happen. Then offer 20% off and not allow it next visit as agreed upon. Shady. Needless to say I have shopped at oreillys next door the past 10 or 15 trips over the past few months."

"Great experience. I went there to check the car's electrical system. Alternator & Battery. Because my battery died abnormally. Results: bad battery. They replaced the battery. Then, they found out that the positive terminal needed to be replaced. The terminal was hollow. I couldn't believe I missed this. I am sure this must have caused some kind of electrical problems in the past. And yes, they replaced the terminal. It took some time, but their patience and creativity solved the problem. Now, I also have a new terminal. I came into Autozone for a check-up on the electrical system. I got excellent customer service and a worry free experience. Thank you for the peace of mind, I will be back."