Tool Zone

"High quality construction gear, no Home Depot special in this store. Tools and safety equipment, check here before going to Home Depot or Lowe’s, especially if you are like me and over the Home Depot ‘special’ which is usually higher margins for them and cheaper inferior products for you. None of that in this store, stop by!"

"Went into the store looking to upgrade my shop. Wanted to get a new sawstop table saw and a new 12' miter saw had some questions about them trying to decide between the bosch gsm12sd and the dewalt dws780 and didn't know what table saw I would need or how to configure it. Ask a associate if he could answer some questions he said he would be right back. The associates helped every customer that walked in the door while I wandered around waiting to 20 minutes before I just walked out. Had a $6,000 budget and wanted to support a smaller store but I guess I will be going to rockler. Update tried calling the number to give them another chance to rectify the situation said Ieft a review and was told to call the number, they said the owner is off today (awkward silence to give him a chance) then he said is there anything else I can help you with I said no have a good day"

"This is the worst place ever to buy tools. Most disrespectful employees I have ever encountered. Bet the owner will just come on here and tell me I'm wrong. At this place the customer is never right!!!"

"Tool Zone could be a great store as they have a much better selection than any other brick and mortar tool store out there, and they cary most brands that professionals need. I'm only giving two stars because the staff is unbearable and the vast majority of the time they can't or just don't want to answer any questions about the products they sell. They make it perfectly clear that they don't need your business. Tool Zone is probably facing the same labor issues that most small business are facing now, but the staff is really dragging this place down. I used to shop here fairly regularly and just put up with the attitude, that transitioned to me only going in when absolutely necessary, but after today I won't be back, even if that means I will be late finishing a job waiting for a delivery. Its really sad to live this close to this caliber of tool store and the customer service is so vile that I would rather shop on the internet."

"I’ve been shopping at Tool zone for the past 20 years since they were in their old location. Purchased a Mayhew prybar set years ago from them with a lifetime warranty. They were breaking apart so I went back in there and they told me they do not handle warranties, the Mayhew website said to return to any authorized dealer. The only reason I still shop at Brick and Mortar stores is for customer service. I can always buy online for way cheaper. Luckily I emailed Mayhew, sent some pics and they took sent me new ones no questions asked. I like going into Tool Zone, but from now on I will just use their store as a catalog, pull out my phone and have the item shipped to my house. Sad."