Westerra Credit Union

"Update: I am still frustrated with this credit union. Nothing can be handled remotely. It is nearly impossible to navigate through the central call center. They charge a $20 fee for payments unless they are made in person. Just a general pain in the butt to deal with. Avoid this place. Westerra credit union is terrible to deal with. I have an auto loan with them and I have never experienced worse customer service. Not only are they rude and curt. They cannot get the accounting right. They will misplace payments. It can take up to 2 weeks for transfers to go through. Even when transfers pull from my bank, they take multiple days to credit them to my account."

"If I could give 0 stars at Westerra Credit Union, I would, worst credit union ever!! I had an account there, recommended the credit union to a family member. Upon opening the account we were super pressured to download the Card Nav app, which by the way is a third party app that people easily steal your money out of your account. Not even a year later, more than $10,000 vanished out of the account. Go in to find out why. Mark, manager at the Central Park Denver location, tells me there isn't anything they can do and tells us to call Visa. This is a debit card through Westerra. I asked for monthly print outs and he tells me he can't go back more than a month. Assistant manager, same location, Analise tells me the account was NEVER blocked due to supsicious activity, then found in the system it happened 3 times. We never got a call when this happened. Rude and condesending staff when something like this happens. Nice to you until your account is super comprimsed by them, then no accountability held on their end. The blame is passed to you and sorry about your luck that your account was comprimsed. I hope this helps you when your looking for a place to do your banking."

"Takes an unworldly amount of time for my husband's half of rent to be transferred to my account, this has wrecked us financially more than once. Every other bank and credit union has better options for money transfers that become available immediately except Westerra. Been waiting since Thursday and nothing, probably screwed yet again."

"I want to love Westerra, I really do. Their tellers are nice people and the mission of community banking is one I support. But, they simply fall short time after time, particularly in tech and online services. I can't count the number of times I have connectivity issues because the Westerra system is down or dysfunctional, as in this morning when I finally felt compelled to write this. They just aren't big enough to offer the services you might expect, and I'm not sure they offer the kind of personal attention that you used to get from a small local bank. Lose, lose."

"Westerra is a complete joke. I never signed up for courtesy pay and it clearly says on their website this is something you have to opt in for. I was under the understanding that if I did not have funds in my account that it would just be declined. I am currently being charged a $31 fee for a PENDING transaction and they won’t get rid of it. I’ve always banked with credit unions but never have I had one try and nickel and dime you. As soon as my direct deposit clears I’m pulling all my money out and closing the account. In 6 months they have severely disappointed me 3 times but I kept giving them another chance as it’s a huge pain to change accounts, but I’m done."