Pottery Barn Kids

"I wouldn't even give Pottery Barn Kids 1 star. I ordered a comforter for my daughter's new bed as she just transitioned from a crib to a big girl bed. The comforter has HOLES in it. The stitching was ripping at the seams. I contacted customer service and they informed me I needed to return the item to their warehouse BEFORE they sent me a new one. I don't understand this policy. Do u not trust the customer to return a damaged item? You've already taken my money. I' informed them I wouldn't send back first as my daughter would be without a comforter....I will never order from pottery barn again"

"I've only ordered one item from this company a month and a half ago. A black 5x8 area rug. Since then I've had three blue ones come out. How does a company send someone the wrong color rug three times in a row!? It's a waste of my time as well because I've now made multiple trips to ups to return them. Very unimpressed by the lack of attention to detail. Someone at their warehouse needs glasses. I'm thoroughly exhausted by this whole ordeal."

"I wish there was 0 star. Avoid this company without any doubt. I purchased a bed for my daughter on Nov 3th and delivery time was Nov 10-14th. Today is Nov 30 th and I still don't have it and when I talked with customer service they told may be in next 2 weeks! If you look at other comments, mist people had same issue, AVOID them."

"I recently had a frustrating experience with Pottery Barn that has left me deeply dissatisfied with their customer service and overall experience. I had high hopes for this purchase, as I had heard great things about the quality of their furniture. However, the numerous issues I encountered throughout the buying process have led me to the conclusion that I will not be returning to Pottery Barn in the future. I placed an order for furniture for my son on September 21st, and initially, the buying process was quite pleasant. I was informed that the delivery would occur in a staggered manner, starting in the first week of October. However, it quickly became apparent that the delivery process would be far from smooth. Despite the promised staggered delivery schedule, the first sign of trouble arose when I did not receive a call from the delivery team as expected. Concerned about the delay, I decided to call Pottery Barn on October 17th to inquire about the status of my delivery. To my surprise, the delivery date had been rescheduled to October 24th without any notification. This was the first instance where communication broke down. I called again on October 21st to confirm the new delivery date, and I was assured that October 24th was indeed the set delivery date. I was told that I would receive a call the day before with a 2-hour delivery window. However, this call never came, and I grew increasingly frustrated. On the morning of October 27th, with no delivery window information in sight, I decided to call Pottery Barn once more. To my shock, the agent I spoke with informed me that there was no record of a delivery order for the day. I was left to navigate a sea of confusion as I made several calls and inquiries, but no one could provide a clear answer or solution. The situation was further exacerbated when I was asked if I had received a delivery confirmation email. This was the first time I had heard of such an email, and it left me feeling like I was kept in the dark throughout the process. Despite the numerous setbacks and delays, the delivery finally took place on October 27th. I contacted customer service to discuss the compensation that had been promised to me, which was 20% due to the delivery complications. However, even this was not smoothly resolved. The first agent I spoke with confirmed that 20% had been approved according to the note in my account, but I was transferred to another department. This department, which appeared to be the furniture department, told me they could only approve 10%. I clarified that I wasn't trying to negotiate the amount but simply wanted to understand what was going on, as it had been discussed and settled the previous week. To make matters worse, I learned that Pottery Barn does not keep notes of customer conversations unless explicitly stated, which explains the lack of transparency and communication throughout my experience. They do not have call logs or any notes on the account, which makes it extremely challenging to address any issues or track the progress of customer interactions. In summary, my experience with Pottery Barn has been nothing short of a mess. Despite the potential quality of the furniture they produce, their customer service and communication are severely lacking. I have lost faith in their ability to provide a satisfactory customer experience, and as a result, I will not be returning to Pottery Barn for any future purchases."

"This location Pottery barn was quite small. They really had to work hard to pack all this product in this place. Fun items and neat decor. Would be a great place to pick up quality learning play toys."