SureStay Hotel by Best Western Ukiah

"My brother-in-law built this hotel and when I was in town to visit my Sister and Mother they got me a room there. My Mother said it is an older place but I didn't think about it much until I got to my room. The room and the whole hotel had been meticulously updated, it looked and felt new. Got a great night's sleep."

"The receptionist on the morning breakfast had an attitude. I kindly asked if they have bagles cause there was no bagle that day. She said No. After few minutes i asked if they have banana? She said No. Later my co worker who was in another room went after me asked about bananas and she put there bananas. That's very rude and unprofessional. Looks like she is choosing whom to give and whom not to give."

"I stayed here for a few nights because my truck had broken down. I gave them a cash security deposit and they refused to give it back to me when I checked out stating that I had smoked in the room. Which was definitely not the case I would never smoke in a hotel room. I stay at hotels almost once a week since I travel a lot for work and I have never had any problems. They are stealing money from paying customers! I saw another review from a man saying they charged him for 2 nights when he only stayed for one. There is also no security here and I did feel safe going to my car at night. There were a lot of homeless people walking around the parking lot and groups of men smoking and drinking outside their rooms. As a female I did not feel safe there at all but unfortunately my truck was broken down and I could not leave. Also I had filed a complaint through the best western and they never got back to me so I gave them a call back, they told me the hotel had never responded to the complaint. Which to me seems like they are guilty of stealing. I am extremely dissatisfied with the customer service at this hotel and I think everyone should know this before staying at this location. In response to the owner, I will never stay at this establishment ever again. I had a less than satisfactory experience there and will never go back. What I want is for you to give me back my security deposit you stole from me for no valid reason. Also you can answer my complaint request I filed with the best western 3 weeks ago instead of messaging me on here. I will be following up on the complaint in 3 days. Thanks"

"The rooms are large, very clean and comfortable. There isn't an excess of furniture so the room has a very Spartan/minimalist look. Desk could use a charging Pros: Rooms are clean and comfortable Places to eat nearby Cons: Breakfast is very underwhelming (stale biscuits, brown bananas) Freeway is right behind the building so you will hear cars whooshing past UPDATE: I called and they sent me a receipt. I don't know why that had to be such a difficult thing to figure out. I'm updating my review and rating to reflect that."