Hot Topic

"Whoever was working around 2:30pm on January 31st, 2024 should be fired for rudely talking to me and my friend. We had our backs turned to the t-shirt wall and were unaware of this employee, (she was light skinned with tattoos) and the guy behind her. they were pushing some loaded carts and instead of a simple ‘excuse me’ or ‘please step to the side’ we were greeted in a rude tone ‘can y’all move.’ Seems like she either needs to be fired or retrained for customer service skills, because that completely enraged my friend and myself that we left the establishment immediately. I wouldn’t have been upset if she had approached us in a more humane and respectful way, and I had no shame saying please for her since she seemed to have forgotten her manners. 0 stars if i could give that a rating, please don’t come into this store if you want to be greeted with attitude. you’re better off going to lakewood mall!"

"Worst customer service, not by the regular employees but by the management. Fatima a newer manager I suppose helped me out and asked me so many questions about how I was paying for my order as if I had stolen the card I was using, It made me so uncomfortable and it was completely unprofessional to ask a costumer if that was really their card. Vince another manager even questioned if my husband and I were really married like if that was any of his business? But I’m assuming it was because my partner and I are an interracial-queer presenting couple. Overall worst experience I’ve ever had in an establishment, I hope no other customer ever gets treated this way."

"We were in that store for almost 2 hours!!!! We were finding stuff and decided to put it down for a few minutes when we went back to get the items, it was already gone and put away, they are like brids getting worms!! When we got our item we used coupons and left we checked the receipt and looked one of our coupons didn't go through and we were already half way home, so now we had to drive all the way back to mall just to get the money back. I definitely DO NOT!!! recommend WORST SERVICE EVER!!!!"

"Love, love this store. The staff is always friendly and very helpful. They have a great verity of clothing and accessories and I think anyone can find something they like. I love the music there always playing and my NuGoth style is always satisfied. I know I love this place too much perhaps because half my closets clothes is from Hottopic lol and I even enjoy having my favorite pieces on display in my room. Oh and not too mention that they are constantly having discounts and sales, I can always find something at my price range for the day."