Scott Stevens - State Farm Insurance Agent

"Employees here seemed nice but I am very disappointed by the bait-and-switch business practices I felt were used here, especially with the current state of California auto insurance policies. I had been a State Farm customer for almost 10 years in a different state. I initially called the office to start a new policy. Gave all of my and my vehicle's information over the phone and the agent read and confirmed each piece of information back to me. I received a 6-month quote that I was happy with and moved forward with making the necessary down payment over the phone. A few weeks later I received my policy ID card in the mail. Everything was correct (including VIN) except my brand new vehicle's model year conveniently read 20 years older. I was confused as I not only confirmed the year and VIN with the agent over the phone, but also mentioned I was leasing the vehicle, which almost always implies a new car. I called to have this "typo" fixed. The agent apologized for the mistake, but then condescendingly informed me that my payment will now be more than doubled because of their mistake. Not only that, but they would have to charge me retroactively for the difference in payments. I was upset but I paid the premium and difference. Over the next few months my payment continued to rise with no explanation. I will not be renewing my policy, and because of this agency I will not be dealing with State Farm again either."

"I have worked with Scott Stevens and his amazing team for about 15 years now. His team is responsive, knowledgeable, friendly and professional. We trust them with all our insurance needs from auto to personal articles to homeowners. You can’t go wrong!"

"State Farm has been an absolute pleasure to work with during my last claim. It was a pretty complicated issue and the body shops were less than cooperative. The agents at this location (specifically Viviana and Laura) are rockstars. They made the whole process significantly easier on me and thus making it way more bearable overall. I'd recommend this agency to everyone!"

"Scotts office and his team are exceptional! I transferred myself over from a previous State Farm agent and Scott's team far exceeds my expectations with fast, efficient, and thorough support. So pleased I made the switch. I would definitely recommend this office for all of your insurance needs."

"Best customer service I have ever experienced working with my insurance company! I have worked with Mayra multiple times, and whether changing my policy, asking general questions, or requesting documents, she is always quick to help and extremely knowledgeable."