Jiffy Lube

"I had the pleasure of interacting with Stephon and his service exceeded all expectations. He displayed professionalism, courtesy, and attentiveness throughout the interaction. He swiftly addressed my inquiry with clear communication and expert knowledge. His exceptional service reaffirmed my trust and loyalty in Jiffy Lube. Stephon's dedication to excellence in customer service is truly commendable."

"Your team was fantastic! Fast, efficient and super professional and nice. Very courteous. Literally the oil change was finished in 15 minutes. So fast I hardly noticed. Yes, I will return and refer my friends"

"The worst experience with an oil change ever. Waited to be greeted for about 20 mins, then waited another 20 mins for them to pull my car in but instead they pulled in someone else’s car who showed up way after me becuase the bay was open. So the guy that just showed up got to roll right in while I had been waiting for 40+ mins. The technician that was working on the car in front, big fat guy was just on his phone the whole time not doing anything and holding up the line. The other techs kept asking him to put in the tires and he just stood there. The tech that worked on my car said he checked the battery which he didn’t, said he washed windows which he didn’t, said he went over services with me which he didn’t. Didn’t check most of the things that’s the service said was checked. And truck is leaking oil now on my driveway, after taking it to another shop they said there’s a crack in my oil pan??? How come no one told me when they were under it? My mechanic said they may have caused it and not said anything about it, so now I have a busted oil pan on my truck? The last places I took my truck never said anything about a crack and now i take it there and there is one showing?"

"I came here around 9am Wednesday morning just for a quick oil change and new brake light, but what I thought was going to be a quick in and out service became an all-day headache of mysterious car problems. After dropping off my car for my services, I waited in their waiting room for about half an hour until a mechanic came in and asked for the owner of the Ford escape- me. He informed me they had finished the services, but were unable to get the car to start. Upon further inspection they had somehow forced my car into "Vehicle Transport Mode," disabling the car's ability to drive. I had never seen my car do this in the several years I've had it. No one in the entire Jiffy Lube could figure out how to fix the issue they had caused, so I called my Ford dealership service dept manager who informed me "they had to have been seriously messing with the car's computer system for that to happen on accident. You'll need to get it towed to the nearest dealership." Great. So, I call a tow truck and am quoted an hour and a half wait. I'm upset, confused and worried about my car- now that it's stuck in a mysterious "transport mode" that I'd never seen happen before ever. What's even more upsetting is that no worker would take accountability on messing up my car to the point where it wouldn't drive, wouldn't recognize my ford key, and wouldn't turn on. Seriously? And the kicker- they still asked me to pay $104 for my services as my car was currently stuck in the service bay, unable to drive, despite everything working completely fine when I drove it up an hour prior. Absolutely ridiculous. As I'm waiting for the tow truck to come, anxious about what they might have done to my car to get it into this state, a mechanic comes in and tells me that my car is now stuck in the bay. What?? He explains to me that the brake mechanism in my car is jammed and the car won't go into neutral for them to push it out in the parking lot for the tow truck to come get it. So now, my car won't turn on, won't drive, won't recognize my key and now the brakes are jammed?? So, I call the tow company to inform them of the updated situation to which they cancel my towing request saying they won't be able to tow the vehicle until it's clear from the service bay. Fantastic. It's now 11:30am and I've been here two hours longer than I wanted to and now I have no tow truck coming and no idea of what to do. I tell the staff they need to get my car clear from the bay for the tow company to come to which they say they can't because it's a liability for them and they need the tow truck to be able to clear it. Talk about a catch 22. About a hour or so later, they're finally able to clear it by forcing my car into neutral and potentially screwing up my transmission. I call for another tow truck which arrives two hours later. The Jiffy Lube staff then tells me my car's battery is now dead too. Amazing. The jiffy lube staff says it may have been a battery issue this whole time and that I should possibly replace it. Tow truck arrives and jump starts my car. The battery is fine. The vehicle is fine- it recognizes my keys, no vehicle transport mode, nothing. Just completely normal again, suddenly, after 6 hours. As I got into my now functioning car, the staff shouted at me to "come again!," as they would love to service me again some time. So disrespectful and incredibly irritating after my entire day was spent spiraling about what they did with my car for this to have happened. I had to cancel my entire day's plan as a result and after all of this- THEY STILL CHARGED ME for my oil change and brake light. I will NEVER be back here ever again, nor will I ever step foot in another Jiffy Lube for the rest of my days. I also caution everyone to stay away, because evidently they have no idea what they're doing."

"Worst customer service. I was told that I would be given $50 off of $300 for the brake services when I visited this location in the morning. After calling them, I went in the evening for brake service and I was told by the Assistant manager that the coupon can't be accepted. The coupon that was in their location website didn't have any restriction on brake service (whereas there was another coupon that was explicitly mentioning brake service is excluded but not in the coupon that I intended to use). The Jiffy lube Associate who told me that there is $50 off in the morning said that he never told so in the evening. Without giving estimate and getting my approval, they worked on my car and reduced the break pad thickness from 2mm to 1mm by scrubbing it, leaving it in a very unsafe condition to drive. They denied the offer that I was promised and gave back the car in totally unsafe condition. I'm very distressed as I had to wait for 40 mins at their location along with my elderly mother and younger son cancelling his class and we had to undergo all these hassles. It's very pathetic to see the Associate/Assitant manager lying and not owning the mistakes."