Firestone Complete Auto Care

"Great customer service.The work on my car was done professionally and in a very timely manner. I felt they were very honest and didn’t try to sell me things that my car didn’t need as other shops have tried to do to me before. I would highly recommend bringing your car into the Vista location. Great people. Great and honest service! This shop checks all my boxes of requirements I have to let people work on my car. They also have very reasonable prices on their services. Sincerely, A very happy customer!"

"It seemed that the employee did not have my information in the system - appointment time or the type of tires requested. My appointment was early morning and I was promised coffee. There was no coffee and no ability to make any. The waiting room was cold and the wait time was 1 1/2 hours. Actual wait time and check out time was longer. There was no information given regarding the tires (warranty, etc), no copy of the billing statement and, despite a lengthy process, the employee was unable to print the estimate for future suggested services. The employee promised to send all of the information via email - nothing yet. The technician that installed the tires and did the service check seemed very qualified and helpful."

"Dropped my car here at 930 and was told I would be able to pick my car up at 4:00. The services for my car was an oil change, tire rotation, wheel alignment, and light bulb change. I come back at 4:00 and my car is just being raised in the garage. The excuse is that the company was overbooked and someone called out. I understand being short staffed and I’m an understanding person. But for my car to just be pulled in 6 hours AFTER my scheduled appointment at 10:00 is UNSAT. I wasn’t given a phone call to let me know that my car would take longer or I needed to come later. Horrible costumer service. When I arrived only 3 people was in office and two cars was in the garage. I’m SURE if I sat with my car inside the building this WOULD NOT have happened. To put my car off because I’m not waiting for my car is disrespectful and is a disservice to people who have an appointment already scheduled. Do better!"

"I had an appointment for new tires and an alignment at 10am and my vehicle was not ready for pick up until 7:30pm. The techs (Corey and Austin) very kindly stayed after closing to complete the job. Management, in my opinion, should not accept appointments or walk ins if they are not able to complete the job in the agreed upon time frame. By the book, an alignment and tire mount and balance should not be more than 3 hours. No reason for it to take 9 and a half hours. Good mechanics, poor management."

"Very disappointed with the service. In exigent circumstances had my vehicle towed to this nearby shop. My serpentine belt snapped Mike, the gentlemen who helped check me in was honest as far as how easy the job would be. I was told about two hours. I dropped my car off at 930am. It was not ready for pick up until 430pm I am not from the area and my wife and I had to Uber around waiting. I understand it does not always go as planned but to tell someone it’ll be 2 hours when they get towed in, knowing we’re not from the area to keeping the vehicle all day for what I was quoted a 20 minute job. I finally pick up the vehicle, get home and hear that my serpentine belt is making extremely loud squeaking noises and will most likely take to another shop to fix their work.."