NAPA Auto Parts - AutoPartsPros (LA138)

"The service is good. But the refund service is super bad. It's been 3 weeks (2.17) since I returned an item, and until now, they have kept me waiting. They said it takes 10 business days. But I'm losing all hopes."

"Had to replace my battery and a very young guy helped me. Very kind and informed me about about my battery and asked if it was still under warranty. Thank goodness it was under warranty because instead of $135+ I only had to pay half that. Very grateful for there kind services."

"It's surprisingly they have the part that you need how great in stock any vehicle the part that's going to be needed is there should we applaud the car builders or the economical way of it engaging a system that only I will be able to give you the total because the numbers are past zillions like the years years like they believe that they used to be monkeys. Hear me the monkeys are monkeys until this day. Is that why you're economical total from day and night$1 produces so many numbers then why is my people below zero the people will be glad to hear you answer because they have been supporting you years and years now we're not going to go all the way back to when you used to be a monkey because that's what you teach that used to be a monkey and the monkey knows more than you so don't you dare compare yourself with my beautiful living animals."

"I been going here faithfully for over 20 years, the crew are always the most knowledgeable and experienced you will meet within a 10 mile radius. They can figure what parts you need just by telling them how the car is behaving. They are always polite. Even when a customer isn't. You can tell they love their job. And they always have the right OEM rated parts. And it never takes more than a day to get any specialty part if needed. I believe in " You get what you pay for" and "A nickel saved is a nickel earned". NAPA, Auto parts is a blend of both of those quotes."

"I purchased snow chains for my husband who needed them for out of state training and before the purchase was made I was told these snow chains WERE refundable, that is only if they've not been used and as long as I had my receipt. When my husband came back I called the store to see if I could get store credit or a refund even past the 30 days and with no help at all the "manager" told me they were non refundable and insisted they train all their employees to state these are non refundable. I beg to differ...excuse me, he wasn't even there. Not to mention the creepy sales guy who didn't give me my receipt upon leaving the store just as he was closing. Luckily I was still in the parking lot looking for my receipt and I caught him by the door...weird thing was he had my receipt in his pockets and said "ohh I forgot to give you your receipt" as if he didn't know. I will take this to Napa customer service until something is done. If I could give this a no star I would!"