Union Savings Bank 2691 Madison Road, Cincinnati, OH 45208

"Randy Bross is the best loan officer, and this bank is the best for closing on your home loan! Whole process was great. And always a joy when making payments there."

"I completed application for a refi in November of 2021. Bob Winters was my contact person. Within 3 weeks the process moved so smoothly that the appraiser completed his work by thanksgivings. Through email, Bob confirmed next step to take place through December. In January I made contact with Bob via email to check on status of application. He said he was looking into it. From January- March , 2022, I emailed Bob several times. I called for his supervisor , only to be consistently patched into his voicemail. I sent messages through the document portal, which had 5 other people on it that could have responded. This man never responded to any or my efforts. US Bank never responded on his behalf and till this day , I have not heard a word regarding my application or what has become of my information. I have never engaged such an unprofessional, rude, and unresponsive financial institution ever in my life. If you are considering any type of service from US savings and loans, run run run. Especially if your service person is Bob Winters."

"Do not go with this bank. We were supposed to close on our house last week and now have no closing date. I want to cry right now I’m so livid with this bank. They don’t answer calls or emails. The appraisal dept. messed up and took well over a week to even answer, which took both my husband and I calling to find out what was going on. Our lease is up at the end of the month and it isn’t looking hopeful that we’ll even been closing by then, which is stressful enough before you factor in that we have a 2.5 and a 7 month old."

"Bob was able to get us re-fi'd at a great rate even though I had recently lost my job - he's a creative problem solver, for sure! The process was smooth and his communication was excellent. It was the easiest re-fi we've ever done and we've done several. I'd highly recommend Bob!"

"Aaron was very thorough throughout the entire process. We had a quick close and were guided through the process. This was our first home purchase and we felt confident the entire time. He is also very responsive and was able to answer all questions quickly. I would recommend Aaron to friends and family!"