U.S. Bank Branch 11751 Princeton Pike, Cincinnati, OH 45246

"Refinanced our house through Robert Aragon and he took care of us through the whole process. Would recommend to anyone that wants to go through this in the future."

"1 of the 2 atm’s is always broken. ALWAYS. Zelled to my Bank of America and got the cash from their atm. EDIT- Friday 2/2, I deposited $2600 cash in the atm far right of the building and it took it, gave an error and eventually (after several minutes) gave my card back. It stated it could no longer take deposits and spit out a receipt. I filed a dispute a few minutes later. I haven’t heard a word, neither received any money back. They better sort this out. NEVER AGAIN am I touching a single atm of US Bank in Tri-County."

"Went to this branch on Monday, they were doing some renovations to the branch. I was trying to cash a check from school and the teller was not helpful or nice. The lady next to him was rude and kept getting involved when I wasn't even talking to her. They didn't cash my check saying I wasn't a customer, I have a credit card US Bank, but they kept saying cash was only for their customers. I could have open an account there but they were so rude. They told me to go to another bank. I thought about banking with you guys again, but your tellers are rude and I wont be doing that anymore."

"I walked into the US Bank location with my elderly disabled parent on a Saturday morning. The evening before she had been the victim of a scammer, thankfully the store business manager had alerted the fraud. US Bank had rightfully suspended all of her accounts. I walked up to Jared May and explained that my mother had fallen victim to a scammer and had no access to her accounts, she was so confused and upset, I explained she could not do this over the phone or through the internet because of her disability. Jared sat her down, was able to verify that no funds were deposited or paid out from her hi jacked accounts. He went slowly and explained everything that happened so my distraught parent understood. This patient and reassuring man was beyond helpful. It took the remainder of business hours but we left knowing her accounts were secure, with new accounts and access and a plan to move all regular deposits and payments to the newly set up accounts. Thank you is not enough, I offered to treat him to lunch; of course the dedicated professional refused. We always worry for our loved ones, I feel so much better that US Bank was on the case and that we can call this branch and Jared specifically as we untangle the mess this has created. Jared even helped us get in touch with the credit card US Bank as well to sort through that account hack too. Thank you so much US Bank and Jared May"

"I must say that I receive excellent customer service at US Bank in Springdale, Ohio. All who work there are very thorough and pleasant. Depending on the day and time, the drive-up window can have a rather long wait. Please understand it is not the worker it is the types of transactions of the customer that can delay the service for others."